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- Tasks: Monitor surveyor compliance and provide technical guidance to ensure quality standards.
- Company: Join e.surv, the UK's leading residential surveyor with over 600 experts nationwide.
- Benefits: Enjoy a dynamic work environment with opportunities for travel and professional development.
- Why this job: Be part of a team that shapes property risk expertise and makes a real impact in the industry.
- Qualifications: Must have AssocRICS; MRICS or FRICS preferred, with experience in residential surveying.
- Other info: We value diversity and inclusivity, welcoming applicants from all backgrounds.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Job Locations
UK-Remote
Job Profile
Trading since 1989, e.surv Chartered Surveyors is the UK’s number one residential surveyor and the largest provider of property risk expertise and residential surveying services. To put it into numbers, we complete more than one property inspection every 12 seconds and employ over 600 surveyors from Land’s End to John O’Groats and Northern Ireland. This gives us the flexibility to offer nationwide coverage combined with invaluable local knowledge.
We’re part of the LSL Property Services Group PLC, which includes household names Your Move and Reeds Rains as well as the mortgage network PRIMIS. We work with lenders, intermediaries, social housing entities and estate agents in addition to private customers.
The Surveying Quality Manager will work as part of the wider Technical and Quality teams who assist the Head of Quality in providing advisory services to internal stakeholders. The role will involve active monitoring of surveyor technical compliance and provision of technical guidance to the business and suppliers.
Regular national travel may be required with presence in the Kettering Office (NN15 6PP) to suit business needs.
Main Accountabilities
- Maintain and enhance e.surv’s internal policies and controls with Quality and Technical teams.
- Work closely with Customer Care to mitigate against and reflect on indemnity claims and the Post Valuation Query team to reduce the number of queries into the business.
- Work with the Project Team as a subject matter expert on internal products.
- Attending regular internal meetings.
- Monitor and react to industry news and policy changes.
- Contribute to articles and analysis of industry press on a range of issues affecting the sector including detailed analysis on key aspects of the residential market.
- Create and issue regular guidance to internal stakeholders.
- Answer internal technical and policy queries within SLA agreement.
- Support Learning and Development in creating learning material for internal compliance.
- Become a Technical and Quality lead within the e.surv B2C environment, providing guidance on level of reports; including Home Survey Product technical guidance, MI analysis and audit support.
- Contribute to audit and quality compliance.
- Input on contracts, with relation to SME lead on B2C Products.
- Support with internal risk reports and dashboards used across the business.
- Become one of the subject matter experts for internal policies and processes including managing the Valuation Controls Manual.
- Contribute to quarter end, month end and key milestone reporting.
- Use analytical skills to interpret and analyse data, identify trends, and generate actionable recommendations to inform and guide strategic decisions to management.
Knowledge and Expertise (relating to specialist knowledge and expertise required to undertake the role)
Essential
- Detailed knowledge of RICS “Red Book” requirements.
- Knowledge of current trends and emerging issues in residential surveying and valuation.
- Proven practical expertise in completing a wide range of valuation and survey instructions.
Desirable
- Experience in residential surveying and valuation market.
- Understanding of the end-to-end mortgage origination process.
Qualifications
- Minimum AssocRICS, (MRICS. FRICS desirable).
- Valuer Registration Scheme accreditation
Apply
If you feel you match our requirements and are looking for your next career challenge, or for a confidential discussion on the full details of this role please contact Alka Tarafdar on 07751808563 or recruitment@esurv.co.uk – alternatively apply with your CV and covering letter for a quick response.
LSL Property Services are dedicated to protecting your data – our Recruitment Privacy Notice can be viewed HERE
PRE EMPLOYMENT SCREENING – All of our employees have to pass a Criminal Records Disclosure and Credit Referencing Process in order to work with our lender clients, if you are unsure on this, ask the team and we’ll be happy to explain the process.
e.surv is an equal opportunity and Disability Confident employer, dedicated to building a diverse and inclusive workplace. We welcome applications from people of all abilities and backgrounds, and we do not discriminate based on disability or individual needs. If you require any reasonable adjustments during the recruitment process, please let us know.
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Surveying Quality Manager employer: LSL Group
Contact Detail:
LSL Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Surveying Quality Manager
✨Tip Number 1
Familiarise yourself with the RICS 'Red Book' requirements, as this is essential for the Surveying Quality Manager role. Understanding these guidelines will not only help you in interviews but also demonstrate your commitment to maintaining high standards in residential surveying.
✨Tip Number 2
Network with professionals in the residential surveying and valuation market. Attend industry events or join relevant online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals or recommendations for the position.
✨Tip Number 3
Prepare to discuss your experience in producing technical guidance for diverse audiences. Be ready to share examples of how you've effectively communicated complex information to both clients and internal stakeholders, as this is a key aspect of the role.
✨Tip Number 4
Stay updated on current trends and emerging issues in residential surveying and valuation. Being knowledgeable about the latest developments will not only impress interviewers but also show that you're proactive and engaged in your profession.
We think you need these skills to ace Surveying Quality Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in residential surveying and valuation. Emphasise your knowledge of RICS 'Red Book' requirements and any specific qualifications like AssocRICS or MRICS.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role of Surveying Quality Manager. Mention how your background aligns with the responsibilities outlined in the job description, particularly your experience in producing technical guidance and working with internal stakeholders.
Showcase Your Expertise: Provide examples of your practical expertise in completing valuation and survey instructions. Highlight any experience you have in training or developing learning materials, as this is a key aspect of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Surveying Quality Manager position.
How to prepare for a job interview at LSL Group
✨Know Your RICS 'Red Book'
As a Surveying Quality Manager, having a detailed understanding of the RICS 'Red Book' requirements is crucial. Brush up on these guidelines before your interview, as they will likely come up in discussions about compliance and valuation policies.
✨Showcase Your Technical Expertise
Be prepared to discuss your practical experience in completing various valuation and survey instructions. Highlight specific examples where your technical knowledge made a difference, especially in compliance and quality assurance.
✨Demonstrate Team Collaboration Skills
This role involves working closely with both remote and office-based teams. Share examples of how you've successfully collaborated with others in the past, particularly in resolving complex cases or developing training materials.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding risk assessment and policy changes. Think of scenarios where you identified potential risks and how you addressed them, as this will showcase your proactive approach.
