Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate property valuations and manage customer relationships through calls and data entry.
- Company: Join e.surv Chartered Surveyors, a leading provider in residential property risk expertise.
- Benefits: Enjoy a vibrant work environment, flexible working options, and a comprehensive benefits package.
- Why this job: Be part of a dynamic team that impacts the property market every day.
- Qualifications: Strong communication skills and a proactive attitude; training provided for all levels.
- Other info: Career progression opportunities and ongoing support to help you grow.
The predicted salary is between 28800 - 43200 £ per year.
Part of the LSL group of companies, e.surv Chartered Surveyors is one of the country's largest providers of residential property risk expertise and surveying services. To put it into numbers, we complete one mortgage valuation every twenty-five seconds and it’s our incredible team of Valuation Survey Co-ordinators (VSCs) who keep our surveyors’ diaries full.
This role is hybrid so you’ll need to have a quiet space at home to work as well as a good internet connection. We’ll set you up for success by providing the technology you need and a packed induction programme to guide you through your first weeks with us.
As a VSC you can expect to carry out the following duties on a day-to-day basis:
- Make and receive inbound and outbound calls to Estate Agents, vendors, tenants and property developers.
- Arrange appointments for our surveyors to complete property valuations and surveys.
- Manage customers’ expectations thoroughly throughout all processes.
- Manage queries in relation to appointments.
- Handle computer-based tasks and data entry responsibilities, ensuring all information inputted onto the system is completed with high levels of accuracy.
- Build and maintain good relationships with all customers both internal and external.
Qualifications
- Excellent Customer Service skills
- Ability to organise and prioritise own workload.
- Strong computer literacy with the ability to navigate between different systems.
- Excellent attention to detail.
- Strong written and verbal communication skills.
- The ability and desire to work in a fast-paced environment.
- Be able to work on your own as well as within a team.
- Pro-active and progressive attitude
- Ability to multi-task
- Previous contact centre/call handling experience would be beneficial but is not essential, as full training will be provided.
On-going training and support is also given to encourage our colleagues to progress their careers within the company or wider LSL group.
Benefits
- 5 day working week, which may include 1 Saturday per month
- M-F 8-8, Sat 8-6 and some bank holidays (8-4.30).
- 28 days holiday (including bank holidays)
- Career pathway and progression opportunities
- A fun, vibrant working environment
- A modern office, with good transport links
- Home working or hybrid working options available dependant on individual circumstances
- Also available through our Flexible Benefits scheme Choice Matters we can offer:
- Gym membership and health assessment
- Retail cards to save on your high street shopping
- Healthcare Cash Plan and Dental Insurance
- Holiday Trading and Travel Insurance
- Enhanced Life Assurance and Pension AVC
- Cycle to work scheme.
If this sounds like an opportunity for you then we want to hear from you! Please contact Alka on 07751808563 or email your CV to recruitment@esurv.co.uk
LSL Property Services are dedicated to protecting your data – our Recruitment Privacy Notice can be viewed.
PRE EMPLOYMENT SCREENING - All of our employees have to pass a Criminal Records Disclosure and Credit Referencing Process in order to work with our lender clients, if you are unsure on this, ask the team and we’ll be happy to explain the process.
Valuation Survey Co-ordinator (VSC) in Kettering employer: LSL Group
Contact Detail:
LSL Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Valuation Survey Co-ordinator (VSC) in Kettering
✨Tip Number 1
Get to know the company! Research e.surv and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills. As a Valuation Survey Co-ordinator, you'll be on the phone a lot. Try role-playing with a friend or family member to get comfortable with handling calls and managing customer expectations.
✨Tip Number 3
Be proactive during your interview! Prepare questions about the role and the team dynamics. This shows that you're not just looking for any job, but that you're keen on making a real impact at e.surv.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Valuation Survey Co-ordinator (VSC) in Kettering
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Valuation Survey Co-ordinator role. Highlight your customer service skills and any relevant experience that shows you can handle a fast-paced environment. We want to see how you fit into our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the VSC role and how your skills align with what we’re looking for. Keep it friendly and professional – we love a bit of personality!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your strong verbal and written skills. Clear, concise language will show us you can manage customer expectations effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at LSL Group
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Valuation Survey Co-ordinator. Familiarise yourself with the daily tasks like managing appointments and handling customer queries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Customer Service Skills
Since excellent customer service is key for this position, prepare examples from your past experiences where you've successfully managed customer expectations or resolved issues. This will show that you can handle the fast-paced environment and maintain good relationships with clients.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you prioritise your workload and manage multiple tasks. You might want to share specific strategies or tools you use to stay organised, as this will highlight your ability to thrive in a busy setting.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, training opportunities, or the technology you'll be using. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
