At a Glance
- Tasks: Handle customer enquiries and maximise workshop capacity in a dynamic call centre.
- Company: Join a leading dealership with a focus on customer experience.
- Benefits: Competitive salary, extensive training, and 31 days holiday plus perks.
- Other info: Enjoy a range of wellbeing support and career growth opportunities.
- Why this job: Be part of a supportive team and develop your skills in a thriving environment.
- Qualifications: Customer service experience and excellent sales skills are essential.
The predicted salary is between 12000 - 15000 £ per year.
We have a great opportunity for a Contact Centre Agent to join our Customer Experience Centre, based in our flagship dealership in Stockport. This is a part-time role, office based. Hours 24 Monday - Saturday (Rota). Competitive Salary.
Requirements
- Handling all telephone and online enquiries irrespective of their nature, ensuring that the brand is represented appropriately and meeting customer’s expectations wherever possible.
- Working to individual and team KPI’s.
- Ensuring that workshop capacity is fully maximised via central service booking procedures through inbound and outbound prospecting activity.
- Responding to all customer contacts in a friendly and timely manner and record all information required to support on-going customer relationship management.
- Ensuring online enquiry service levels are continually achieved and exceeded where appropriate.
- Ensuring that the team maximise all opportunities to up sell specified products – e.g. Service Care.
- Adhering to policies and procedures.
You must have:
- Customer service experience.
- Service booking/reception experience.
- Desire to succeed.
- Excellent sales skills.
- PC literate.
- Problem solving abilities.
- The drive to build customer rapport.
- Ability to handle pressure working in a busy call centre environment.
Benefits
- A range of Mercedes Benz training and leadership programmes.
- Refer a friend scheme – up to £1000.
- Funded ongoing training and development.
- Platinum Plus Rewards Scheme.
- Colleague Car Purchase Scheme.
- Eye care Vouchers.
- Life Assurance (4 x annual salary).
- 31 days holiday (including bank holidays), rising to 38 days with length of service.
- Wellbeing Support.
- Company Pension.
- On site gym.
Contact Centre Agent - Part Time in Stockport employer: LSH Auto
Join our dynamic team at the Customer Experience Centre in Stockport, where we prioritise employee growth and development through comprehensive training programmes and a supportive work culture. As a Contact Centre Agent, you'll enjoy competitive benefits including a generous holiday allowance, wellbeing support, and opportunities for career advancement, all while being part of a brand that values excellence in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Agent - Part Time in Stockport
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like LSH Auto and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at LSH Auto and let us see your personality shine through!
We think you need these skills to ace Contact Centre Agent - Part Time in Stockport
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and LSH Auto.
Get Familiar with Our Brand:Before applying, take some time to learn about LSH Auto and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at LSH Auto
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress LSH Auto.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which LSH Auto will surely appreciate.
