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- Tasks: Enhance customer experience by managing appointments and addressing enquiries at our dealership.
- Company: Join LSH Auto, a dynamic team in the automotive sector.
- Benefits: Competitive salary, generous holiday, training programmes, and wellbeing support.
- Why this job: Be the key link between customers and service teams, making a real impact.
- Qualifications: Experience in aftersales or customer service, with strong communication skills.
- Other info: Exciting opportunities for growth and development in a fast-paced environment.
The predicted salary is between 24000 - 36000 £ per year.
Join LSH Auto as an Aftersales Executive, where you will play a crucial role in enhancing the customer experience at our dealership. We are seeking a dedicated professional who will become the key liaison between customers and our service teams, ensuring our aftersales services are delivered effectively and efficiently.
Your responsibilities will include managing appointments, addressing customer enquiries, and following up with customers to guarantee their satisfaction throughout their service experience. You will have the opportunity to contribute to the success of our service department while fostering lasting relationships with our valued customers.
Hours: 45 Salary: £30,387 Plus OTE bonus
Key Responsibilities:
- Respond promptly to customer enquiries regarding service appointments and aftersales enquiries.
- Schedule and manage service appointments, ensuring optimal workflow in the service department.
- Collaborate closely with service and parts teams to provide timely updates and information to customers.
- Proactively seek customer feedback and address any issues or concerns in a professional manner.
- Assist in promoting aftersales initiatives to maximize customer engagement and satisfaction.
- Work towards achieving key performance indicators related to aftersales service.
Requirements:
- Previous experience in an aftersales or customer service role within the automotive sector.
- Exceptional communication skills and a commitment to delivering outstanding customer service.
- Strong organizational skills and attention to detail.
- Ability to thrive in a fast-paced environment while managing multiple tasks.
- A valid driver's licence is essential.
If you are enthusiastic about aftersales service and wish to contribute to a dynamic team, we welcome your application!
Benefits Include:
- Colleague Referral Scheme (£500 - £1000)
- A range of Mercedes Benz training and leadership programmes
- Platinum Plus Rewards Scheme
- Colleague Car Purchase Scheme
- Eye care Vouchers
- Life Assurance (4 x annual salary)
- 31 days holiday (including bank holidays), rising to 38 days with length of service
- Wellbeing Support
- Company Pension
Committed to continuous fully funded Learning and Development.
Aftersales Executive (Hiring Immediately) in Birmingham employer: LSH Auto
Contact Detail:
LSH Auto Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Executive (Hiring Immediately) in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive sector and let them know you're on the hunt for an Aftersales Executive role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching LSH Auto and understanding their aftersales services. Show us that you’re genuinely interested in enhancing customer experiences and how your skills align with their needs.
✨Tip Number 3
Practice your communication skills! As an Aftersales Executive, you'll need to address customer enquiries effectively. Role-play with a friend or family member to get comfortable with common questions and scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Aftersales Executive (Hiring Immediately) in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in aftersales or customer service, especially in the automotive sector. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the Aftersales Executive position and explain why you’re the perfect fit. We love seeing genuine passion for customer service and aftersales.
Showcase Your Communication Skills: Since this role involves liaising with customers and service teams, make sure your application reflects your exceptional communication skills. Whether it’s through your writing style or examples of past experiences, let us know you can connect with people!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at LSH Auto
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Aftersales Executive role. Familiarise yourself with the key responsibilities like managing appointments and addressing customer enquiries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about enhancing customer experience, be ready to share specific examples from your previous roles where you excelled in customer service. Highlight how you handled difficult situations or went the extra mile to ensure customer satisfaction.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the dealership's aftersales initiatives or how they measure customer satisfaction. This shows that you're engaged and eager to contribute to their success.
✨Demonstrate Your Organisational Skills
Given the fast-paced nature of the role, be prepared to discuss how you manage multiple tasks effectively. Share strategies or tools you use to stay organised, as this will reassure them that you can handle the demands of the job.