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For Companies At a Glance
- Tasks: Manage customer interactions and ensure top-notch service delivery in the automotive sector.
- Company: Join LSH Auto, a leader in the automotive industry with a thriving aftersales team.
- Benefits: Enjoy competitive salary, bonus potential, extensive training, and 31 days holiday.
- Why this job: Be part of a dynamic team that values customer satisfaction and loyalty.
- Qualifications: Experience in aftersales or customer service, strong communication, and organisational skills.
- Other info: Fast-paced environment with opportunities for career growth and wellbeing support.
The predicted salary is between 26000 - 34000 £ per year.
Description
Join LSH Auto as a Service Advisor for Mercedes-Benz at our prestigious dealership in Tamworth. We are seeking an exceptional individual with a passion for delivering outstanding customer service and an eye for detail in the automotive sector. As a key member of our team, you will ensure customers receive the highest quality of service for their Mercedes-Benz vehicles.
Hours – 45
Salary – £30,387 Plus additional bonus £16,000 – OTE £46,387
Key Responsibilities:
- Welcoming and assisting customers in a friendly and professional manner
- Recording customer enquiries and vehicle concerns accurately
- Providing clear service estimates and timelines to customers
- Collaborating with our skilled technicians for efficient service execution
- Keeping customers updated on their vehicle status throughout the service process
- Resolving any customer issues or complaints effectively
Requirements
To be successful in this role, you should have:
- Experience as a Service Advisor, preferably within the automotive sector
- Outstanding communication and interpersonal skills
- Strong organisational skills with the ability to handle multiple tasks
- A good understanding of automotive maintenance and repair processes
- The ability to work well under pressure in a fast-paced environment
- Familiarity with service management software or tools
- A valid UK driver\’s licence
If you are excited about the opportunity to work with one of the most prestigious brands in the automotive industry and are dedicated to customer satisfaction, we encourage you to apply
Benefits
Benefits Include:
Colleague Referral Scheme (£500 – £1000)
• A range of Mercedes Benz training and leadership programmes
• Platinum Plus Rewards Scheme
• Colleague Car Purchase Scheme
• Eye care Vouchers
• Life Assurance (4 x annual salary)
• 31 days holiday (including bank holidays), rising to 38 days with length of service
• Wellbeing Support
• Company Pension
Committed to continuous fully funded Learning and Development
Aftersales Executive employer: LSH Auto
Contact Detail:
LSH Auto Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Executive
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for an Aftersales Executive role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and aftersales. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your experience and skills effectively!
✨Tip Number 3
Showcase your passion for customer satisfaction! During interviews, share specific examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to maintaining the high standards LSH Auto is known for.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get that application in and let’s get you on board!
We think you need these skills to ace Aftersales Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Executive role. Highlight your experience in aftersales or customer service, especially within the automotive sector. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team. Keep it engaging and relevant to the job description.
Show Off Your Communication Skills: Since effective communication is key in this role, make sure your written application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the LSH Auto Team!
How to prepare for a job interview at LSH Auto
✨Know Your Stuff
Make sure you brush up on your knowledge of aftersales processes and customer service within the automotive sector. Familiarise yourself with common software systems used in the industry, as this will show that you're ready to hit the ground running.
✨Show Off Your Interpersonal Skills
During the interview, be prepared to share examples of how you've successfully managed customer interactions in the past. Highlight your ability to resolve issues and maintain customer satisfaction, as this is key for the Aftersales Executive role.
✨Be Organised and Detail-Oriented
Demonstrate your organisational skills by discussing how you prioritise tasks and manage your time effectively. Bring up specific instances where your attention to detail has made a difference in your previous roles.
✨Communicate Clearly
Practice your communication skills before the interview. Be ready to articulate your thoughts clearly and concisely, both verbally and in writing. This will help you connect with the interviewers and show that you can liaise effectively with customers and colleagues alike.
