At a Glance
- Tasks: Engage with customers to retain loyalty and drive sales through tailored solutions.
- Company: Join a dynamic team at a leading automotive company focused on customer satisfaction.
- Benefits: Enjoy competitive salary, extensive training, and wellness support.
- Other info: Great career growth opportunities and a supportive work environment await you.
- Why this job: Make a real difference by turning customer concerns into lasting relationships.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 27010 - 37814 £ per year.
A results driven individual who thrives in a targeted telesales environment. The Retentions Specialist plays a key role in retaining customers and driving loyalty by offering tailored solutions and proactive service. This role focuses on booking sales appointments, arranging service car plans, handling live chat enquiries, and addressing customer concerns in a timely and professional manner.
Key Responsibilities
- Customer Retention: Contact existing customers to discuss renewals, offer retention solutions, and identify opportunities to maintain long-term relationships.
- Appointment Booking: Schedule sales appointments efficiently for both inbound and outbound enquiries, ensuring a smooth handover to sales teams.
- Service Plan Setup: Arranging SCP renewals with existing customer bases, helping customers in understanding and setting up service car plans, including explaining benefits, pricing, and terms.
- Live Chat Management: Proactively engage with customers via live chat, responding to sales enquiries with speed, accuracy, and professionalism.
- Complaint Logging: Accurately log all customer complaints and concerns, ensuring escalation and resolution as needed.
- Post Sale Follow Up: Conduct follow-up calls and communications to ensure customer satisfaction post sale.
Requirements Skills and Competencies
- Excellent interpersonal and communication skills (verbal and written).
- Strong sales acumen with a customer-first approach.
- Highly organised with the ability to manage multiple priorities.
- Comfortable working in a fast-paced environment with KPIs and targets.
- Experience handling objections and turning dissatisfied customers into loyal ones.
- Empathetic, persuasive, and results-driven.
Benefits
- A range of Mercedes Benz training and leadership programmes.
- Refer a friend scheme - up to £1000.
- Funded ongoing training and development.
- Platinum Plus Rewards Scheme.
- Colleague Car Purchase Scheme.
- Eye care Vouchers.
- Life Assurance (4 x annual salary).
- 31 days holiday (including bank holidays), rising to 38 days with length of service.
- Wellbeing Support.
- Company Pension.
- On site gym.
Retentions Specialist in Stockport employer: LSH Auto UK Limited
LSH Auto UK Limited is an exceptional employer located in Stockport, offering a dynamic work environment where your skills as an EV & Used Car Prep Technician will be valued and nurtured. With competitive salaries, a welcome bonus, and generous holiday entitlements, we prioritise employee satisfaction and growth, ensuring you have the resources to excel in your career within the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Retentions Specialist in Stockport
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at LSH Auto UK Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like LSH Auto UK Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Retentions Specialist in Stockport
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to LSH Auto UK Limited:Your cover letter is your chance to shine! Tell us why you want to work at LSH Auto UK Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at LSH Auto UK Limited!
How to prepare for a job interview at LSH Auto UK Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
