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For Companies At a Glance
- Tasks: Engage with customers to retain loyalty and drive sales through tailored solutions.
- Company: Join a dynamic team at a leading automotive company focused on customer satisfaction.
- Benefits: Enjoy competitive salary, extensive training, and wellness support.
- Why this job: Make a real difference by turning customer concerns into lasting relationships.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Great career growth opportunities and a supportive work environment await you.
The predicted salary is between 27010 - 37814 £ per year.
A results driven individual who thrives in a targeted telesales environment. The Retentions Specialist plays a key role in retaining customers and driving loyalty by offering tailored solutions and proactive service. This role focuses on booking sales appointments, arranging service car plans, handling live chat enquiries, and addressing customer concerns in a timely and professional manner.
Key Responsibilities
- Customer Retention: Contact existing customers to discuss renewals, offer retention solutions, and identify opportunities to maintain long-term relationships.
- Appointment Booking: Schedule sales appointments efficiently for both inbound and outbound enquiries, ensuring a smooth handover to sales teams.
- Service Plan Setup: Arranging SCP renewals with existing customer bases, helping customers in understanding and setting up service car plans, including explaining benefits, pricing, and terms.
- Live Chat Management: Proactively engage with customers via live chat, responding to sales enquiries with speed, accuracy, and professionalism.
- Complaint Logging: Accurately log all customer complaints and concerns, ensuring escalation and resolution as needed.
- Post Sale Follow Up: Conduct follow-up calls and communications to ensure customer satisfaction post sale.
Requirements Skills and Competencies
- Excellent interpersonal and communication skills (verbal and written).
- Strong sales acumen with a customer-first approach.
- Highly organised with the ability to manage multiple priorities.
- Comfortable working in a fast-paced environment with KPIs and targets.
- Experience handling objections and turning dissatisfied customers into loyal ones.
- Empathetic, persuasive, and results-driven.
Benefits
- A range of Mercedes Benz training and leadership programmes.
- Refer a friend scheme - up to £1000.
- Funded ongoing training and development.
- Platinum Plus Rewards Scheme.
- Colleague Car Purchase Scheme.
- Eye care Vouchers.
- Life Assurance (4 x annual salary).
- 31 days holiday (including bank holidays), rising to 38 days with length of service.
- Wellbeing Support.
- Company Pension.
- On site gym.
Retentions Specialist in Stockport employer: LSH Auto UK Limited
Contact Detail:
LSH Auto UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retentions Specialist in Stockport
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your pitch! You’ll want to be able to confidently explain how your skills align with the Retentions Specialist role. Focus on your sales experience and how you've turned unhappy customers into loyal ones.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and the company.
We think you need these skills to ace Retentions Specialist in Stockport
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer retention and sales. We want to see how you can bring your unique skills to the Retentions Specialist role, so don’t hold back!
Show Off Your Communication Skills: Since this role requires excellent verbal and written communication, be sure to showcase these skills in your application. Use clear, concise language and demonstrate your ability to engage with customers effectively.
Highlight Your Organisational Skills: We’re looking for someone who can juggle multiple tasks while keeping everything on track. Mention any tools or methods you use to stay organised, especially in a fast-paced environment like telesales.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining our team!
How to prepare for a job interview at LSH Auto UK Limited
✨Know Your Customer Retention Strategies
Before the interview, brush up on effective customer retention strategies. Be ready to discuss how you would approach retaining customers and what tailored solutions you might offer. This shows that you understand the role and are proactive about customer loyalty.
✨Master the Art of Appointment Booking
Familiarise yourself with efficient appointment booking techniques. Think about how you would handle both inbound and outbound enquiries, and be prepared to share examples of how you've successfully scheduled appointments in the past. This will demonstrate your organisational skills and ability to manage multiple priorities.
✨Practice Live Chat Scenarios
Since live chat management is a key part of the role, practice responding to common customer enquiries quickly and professionally. You could even role-play with a friend to simulate the experience. This will help you feel more confident and articulate during the interview.
✨Showcase Your Problem-Solving Skills
Be ready to discuss how you've handled objections or turned dissatisfied customers into loyal ones. Prepare specific examples that highlight your empathetic and persuasive communication style. This will illustrate your results-driven approach and align with the company's focus on customer satisfaction.