Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to create exceptional customer experiences at our dealership.
- Company: Join a dynamic automotive dealership in Stockport, committed to customer satisfaction.
- Benefits: Enjoy perks like a colleague referral scheme, training programmes, and 31 days holiday.
- Why this job: Be part of a welcoming environment that values teamwork and professional growth.
- Qualifications: Previous customer-facing experience and strong communication skills are essential.
- Other info: On-site gym and full uniform provided for a comfortable work experience.
The predicted salary is between 21632 - 32448 £ per year.
We are currently recruiting for a Front of House Team Supervisor to join our dynamic dealership in Stockport. As a Front of House Team Supervisor, you will be essential in creating an exceptional first impression and ensuring a seamless experience for all our guests. In this pivotal role, you will lead and manage a team of Hosts, overseeing their performance and providing ongoing training to maintain high standards of customer service. You will engage directly with customers, addressing their needs and queries, and ensuring that our dealership operates smoothly. Your leadership will foster a welcoming environment that represents our commitment to customer satisfaction.
Hours: 40
Salary: £27,040
Requirements
- Lead, train, and manage the Front of House team to deliver outstanding customer experiences
- Ensure that all guests receive a warm welcome and efficient service
- Monitor team performance and provide feedback to promote professional development
- Handle customer inquiries and resolve issues promptly to enhance satisfaction
- Collaborate with management and other departments to optimize operational processes
- Maintain a clean and organised front-of-house area for a pleasant atmosphere
Qualifications:
- Previous experience in a customer-facing role, including experience as a supervisor or team leader
- Exceptional communication and interpersonal skills, with a strong focus on teamwork
- Strong organisational and multitasking abilities
- A proactive approach to problem-solving and customer engagement
- A passion for the automotive industry is a plus
Benefits:
- Colleague Referral Scheme (£500 - £1000)
- A range of Mercedes Benz training and leadership programmes
- Platinum Plus Rewards Scheme
- Colleague Car Purchase Scheme
- Eye care Vouchers
- Life Assurance (4 x annual salary)
- 31 days holiday (including bank holidays), rising to 38 days with length of service
- Wellbeing Support
- Company Pension
- Full uniform provided
- On site gym
Showroom Front of House Supervisor employer: LSH Auto UK Limited
Contact Detail:
LSH Auto UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Showroom Front of House Supervisor
✨Tip Number 1
Familiarise yourself with the automotive industry, especially the dealership's brand and values. This knowledge will help you engage with customers more effectively and demonstrate your passion during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in the past. Be ready to discuss specific situations where you improved team performance or customer satisfaction.
✨Tip Number 3
Practice your communication skills by engaging in role-play scenarios. This will help you articulate your approach to handling customer inquiries and resolving issues, which is crucial for this role.
✨Tip Number 4
Network with current employees or others in the industry to gain insights into the dealership's culture and expectations. This can provide you with valuable information to tailor your approach when applying.
We think you need these skills to ace Showroom Front of House Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and supervisory roles. Emphasise any leadership positions you've held and specific achievements that demonstrate your ability to manage a team effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the automotive industry and your commitment to providing exceptional customer experiences. Mention how your skills align with the responsibilities of the Front of House Team Supervisor role.
Showcase Communication Skills: Since exceptional communication is key for this role, consider including examples in your application that demonstrate your interpersonal skills. Highlight situations where you successfully resolved customer inquiries or led a team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a supervisory position.
How to prepare for a job interview at LSH Auto UK Limited
✨Show Your Leadership Skills
As a Front of House Team Supervisor, demonstrating your leadership abilities is crucial. Be prepared to discuss your previous experiences in managing teams, how you motivate others, and any specific examples where you've successfully improved team performance.
✨Emphasise Customer Service Excellence
This role revolves around creating exceptional customer experiences. Highlight your past roles in customer-facing positions and share specific instances where you went above and beyond to ensure customer satisfaction.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios where you've resolved customer complaints or improved service processes, and be ready to explain your thought process.
✨Research the Company Culture
Understanding the dealership's values and culture will help you align your answers with what they are looking for. Familiarise yourself with their commitment to customer satisfaction and be ready to discuss how you can contribute to that environment.
