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For Companies At a Glance
- Tasks: Be the go-to person for customers, ensuring their vehicles are serviced smoothly and efficiently.
- Company: Join LSH Auto, a dynamic team dedicated to exceptional customer service.
- Benefits: Enjoy competitive salary, extensive training, and great perks like a colleague car purchase scheme.
- Other info: Work in a fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in customer experiences while working with luxury vehicles.
- Qualifications: Experience as a Service Advisor and strong communication skills are essential.
The predicted salary is between 30387 - 30387 £ per year.
LSH Auto is seeking a motivated and customer-focused Service Advisor to join our team. This role involves acting as the primary point of contact for customers bringing their vehicles in for servicing, ensuring excellent communication and smooth service delivery.
Working Hours: 45 hours per week.
Salary: £30,387 plus OTE bonus.
Key Responsibilities
- Welcome and assist customers professionally and courteously
- Understand and document customer vehicle concerns accurately
- Provide clear and detailed service estimates and timelines
- Coordinate with the workshop team to schedule and manage vehicle servicing
- Keep customers updated on the progress of their service
- Manage customer inquiries and resolve any issues promptly
Requirements
- Proven experience as a Service Advisor, preferably in the automotive industry
- Excellent communication and interpersonal skills
- Strong organisational and multi-tasking abilities
- Good knowledge of vehicle maintenance and repair processes
- Ability to work effectively in a fast-paced environment
- Familiarity with service management software
- Valid UK driver's licence
Join LSH Auto and be part of a dynamic team committed to delivering exceptional customer service!
Benefits Include:
- A range of Mercedes Benz training and leadership programmes
- Refer a friend scheme - up to £1000
- Funded ongoing training and development
- Platinum Plus Rewards Scheme
- Colleague Car Purchase Scheme
- Eye care Vouchers
- Life Assurance (4 x annual salary)
- 31 days holiday (including bank holidays), rising to 38 days with length of service
- Wellbeing Support
- Company Pension
- On site gym
Service Advisor - Mercedes Benz employer: LSH Auto UK Limited
Contact Detail:
LSH Auto UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Mercedes Benz
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues in the automotive industry. They might know about openings at LSH Auto or can give you a heads-up on what it’s like working there.
✨Tip Number 2
Prepare for the interview by researching LSH Auto and understanding their values. We want to see how you can fit into our team and contribute to delivering exceptional customer service.
✨Tip Number 3
Practice your communication skills! As a Service Advisor, you'll need to convey information clearly and professionally. Role-play with a friend to get comfortable discussing vehicle concerns and service estimates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Advisor - Mercedes Benz
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service skills in your application. We want to see how you’ve gone above and beyond for customers in the past, so share specific examples that demonstrate your commitment to excellent service.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your experience and skills. This will help us understand your fit for the role quickly.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Service Advisor role. Mention specific responsibilities from the job description and explain how your background aligns with them.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at LSH Auto UK Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of vehicle maintenance and repair processes. Being able to discuss common issues and solutions will show that you’re not just a people person, but also someone who understands the technical side of things.
✨Practice Your Communication Skills
As a Service Advisor, communication is key. We recommend practising how you would explain complex vehicle issues in simple terms. Role-playing with a friend can help you feel more confident and articulate during the interview.
✨Showcase Your Organisational Skills
Prepare examples from your past experience where you successfully managed multiple tasks or resolved customer inquiries efficiently. This will demonstrate your ability to thrive in a fast-paced environment, which is crucial for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions about the team dynamics or the training programmes available. This shows your genuine interest in the company and helps you gauge if it’s the right fit for you.