At a Glance
- Tasks: Engage with customers to retain loyalty and drive sales through tailored solutions.
- Company: Join a leading automotive company with a focus on customer satisfaction.
- Benefits: Competitive salary, extensive training, wellness support, and generous holiday allowance.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference by turning customer concerns into lasting relationships.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 27010 - 27010 € per year.
A results driven individual who thrives in a targeted telesales environment. The Retentions Specialist plays a key role in retaining customers and driving loyalty by offering tailored solutions and proactive service. This role focuses on booking sales appointments, arranging service car plans, handling live chat enquiries, and addressing customer concerns in a timely and professional manner.
Key Responsibilities
- Customer Retention: Contact existing customers to discuss renewals, offer retention solutions, and identify opportunities to maintain long-term relationships.
- Appointment Booking: Schedule sales appointments efficiently for both inbound and outbound enquiries, ensuring a smooth handover to sales teams.
- Service Plan Setup: Arranging SCP renewals with existing customer bases, helping customers in understanding and setting up service car plans, including explaining benefits, pricing, and terms.
- Live Chat Management: Proactively engage with customers via live chat, responding to sales enquiries with speed, accuracy, and professionalism.
- Complaint Logging: Accurately log all customer complaints and concerns, ensuring escalation and resolution as needed.
- Post Sale Follow Up: Conduct follow-up calls and communications to ensure customer satisfaction post sale.
Requirements
- Excellent interpersonal and communication skills (verbal and written).
- Strong sales acumen with a customer-first approach.
- Highly organised with the ability to manage multiple priorities.
- Comfortable working in a fast-paced environment with KPIs and targets.
- Experience handling objections and turning dissatisfied customers into loyal ones.
- Empathetic, persuasive, and results-driven.
Benefits
- A range of Mercedes Benz training and leadership programmes.
- Refer a friend scheme - up to £1000.
- Funded ongoing training and development.
- Platinum Plus Rewards Scheme.
- Colleague Car Purchase Scheme.
- Eye care Vouchers.
- Life Assurance (4 x annual salary).
- 31 days holiday (including bank holidays), rising to 38 days with length of service.
- Wellbeing Support.
- Company Pension.
- On site gym.
Retentions Specialist employer: LSH Auto UK Limited
As a Retentions Specialist at our company, you will be part of a dynamic team that values results-driven individuals who excel in a targeted telesales environment. We offer a supportive work culture with extensive training and development opportunities, including Mercedes Benz leadership programmes, ensuring your professional growth while enjoying benefits like a generous holiday allowance and wellbeing support. Join us to make a meaningful impact on customer loyalty and satisfaction in a fast-paced, rewarding role.
StudySmarter Expert Advice🤫
We think this is how you could land Retentions Specialist
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show you're genuinely interested and ready to contribute to their goals.
✨Tip Number 2
Practice your pitch! You’ll want to highlight your sales skills and customer-first approach. Role-play with a friend or in front of a mirror to nail down how you’d handle objections and turn those frowns upside down.
✨Tip Number 3
Be proactive during the interview! Ask insightful questions about their retention strategies and how they measure success. This shows you’re not just there to take a job, but to be an integral part of their team.
✨Tip Number 4
Don’t forget to follow up! A quick thank-you email after your interview can set you apart. Mention something specific from your conversation to remind them why you’re the perfect fit for the Retentions Specialist role.
We think you need these skills to ace Retentions Specialist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer retention and sales. We want to see how you can bring your unique skills to the Retentions Specialist role!
Show Off Your Communication Skills:Since this role requires excellent verbal and written communication, don’t hold back! Use clear and concise language in your application to demonstrate your ability to engage with customers effectively.
Highlight Your Organisational Skills:Being organised is key for this position. Share examples of how you've managed multiple priorities in the past, especially in fast-paced environments. We love to see how you keep everything on track!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at LSH Auto UK Limited
✨Know Your Customer Retention Strategies
Before the interview, brush up on effective customer retention strategies. Be ready to discuss how you would approach retaining customers and what tailored solutions you might offer. This shows that you understand the role and are proactive about customer loyalty.
✨Master the Art of Appointment Booking
Familiarise yourself with efficient appointment booking techniques. Think about how you can streamline the process for both inbound and outbound enquiries. Being able to articulate your approach will demonstrate your organisational skills and understanding of the role's requirements.
✨Practice Live Chat Scenarios
Since live chat management is a key part of the job, practice responding to common customer queries in a timely and professional manner. This will help you feel more confident during the interview when discussing how you would handle live chat enquiries.
✨Showcase Your Objection Handling Skills
Prepare examples of how you've successfully turned dissatisfied customers into loyal ones in the past. Highlight your empathetic and persuasive communication style, as this is crucial for the Retentions Specialist role. It’s all about demonstrating your results-driven mindset!
