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- Tasks: Enhance customer experience and manage service appointments at a leading automotive dealership.
- Company: Join a top automotive dealership in Birmingham with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, comprehensive benefits, and professional development opportunities.
- Why this job: Make a real difference in customer experiences and work in a dynamic environment.
- Qualifications: Customer service background, strong communication skills, and excellent organisation.
- Other info: Full-time role with great potential for career growth.
The predicted salary is between 30000 - 42000 £ per year.
A leading automotive dealership is seeking an Aftersales Executive in Birmingham to enhance customer experience and manage service appointments. You will liaise between customers and service teams, ensuring effective delivery of aftersales services.
Ideal candidates will have a background in customer service, possess strong communication skills, and be organized.
This full-time role offers a competitive salary, comprehensive benefits, and opportunities for professional development.
Aftersales Experience Specialist | Customer Liaison in Birmingham employer: LSH Auto UK Limited
Contact Detail:
LSH Auto UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Experience Specialist | Customer Liaison in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those who work at dealerships. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and aftersales roles. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your communication skills during interviews. Use examples from your past experiences to demonstrate how you’ve effectively liaised between customers and teams. This will highlight your fit for the Aftersales Experience Specialist role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Aftersales Experience Specialist | Customer Liaison in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how your background aligns with the Aftersales Experience Specialist role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about enhancing customer experiences and how you can contribute to our team. Keep it engaging and personal – we love a bit of personality!
Showcase Your Organisational Skills: Since this role involves managing service appointments, make sure to highlight any experience you have in organisation and multitasking. We’re looking for someone who can juggle tasks efficiently, so give us examples of how you’ve done this in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and let us know why you’d be a great fit!
How to prepare for a job interview at LSH Auto UK Limited
✨Know the Company Inside Out
Before your interview, do some homework on the automotive dealership. Understand their values, services, and what sets them apart in the market. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
Since the role focuses on enhancing customer experience, be ready to share specific examples from your past experiences where you successfully resolved customer issues or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Strong Communication Abilities
As a liaison between customers and service teams, effective communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare for common questions about handling difficult conversations or managing expectations.
✨Organisational Skills Matter
Being organised is crucial in this role. Prepare to discuss how you manage your time and prioritise tasks, especially when dealing with multiple service appointments. Consider sharing tools or methods you use to stay organised, as this will highlight your suitability for the position.
