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- Tasks: Enhance customer experience by managing appointments and addressing enquiries.
- Company: Leading automotive services company in Birmingham with a focus on customer satisfaction.
- Benefits: Training programs, colleague referral scheme, and up to 38 days holiday.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Experience in aftersales or customer service and strong communication skills.
- Other info: Great opportunity for career growth in the automotive sector.
The predicted salary is between 30000 - 42000 £ per year.
A leading automotive services company in Birmingham is seeking an Aftersales Executive to enhance customer experience. You will manage customer appointments, address enquiries, and foster relationships to ensure satisfaction.
The ideal candidate will have:
- Experience in aftersales or customer service in the automotive sector
- Strong communication and organizational skills
- A valid driver's licence
Benefits include training programs, a colleague referral scheme, and 31 days holiday, rising to 38 days with service.
Aftersales Experience Lead | Customer Service Champion in Birmingham employer: LSH Auto UK Limited
Contact Detail:
LSH Auto UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Experience Lead | Customer Service Champion in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive sector and let them know you're on the hunt for an Aftersales Experience Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and aftersales. We recommend role-playing with a friend or using online resources to get comfortable with your responses. Confidence is key!
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, bring along examples of how you've enhanced customer experiences in the past. Real-life stories can make a huge impact and set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities that could be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people in the company.
We think you need these skills to ace Aftersales Experience Lead | Customer Service Champion in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in aftersales or customer service, especially in the automotive sector. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about enhancing customer experience and how you can contribute to our team. Keep it engaging and personal – we love to see your personality come through!
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and double-check for any typos or errors. We appreciate attention to detail, so let’s see you nail it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at LSH Auto UK Limited
✨Know Your Stuff
Make sure you brush up on the automotive sector, especially aftersales. Familiarise yourself with common customer service scenarios and how to handle them. This will show that you're not just interested in the role but also understand the industry.
✨Showcase Your Communication Skills
Since this role is all about enhancing customer experience, practice articulating your thoughts clearly. Prepare examples of how you've successfully managed customer enquiries or resolved issues in the past. This will demonstrate your ability to connect with customers effectively.
✨Organisational Skills Matter
Be ready to discuss how you manage your time and appointments. Think of specific tools or methods you use to stay organised, as this is crucial for the Aftersales Experience Lead role. Highlighting your organisational skills can set you apart from other candidates.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company’s approach to customer service and aftersales. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to engage with the interviewer!
