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For Companies At a Glance
- Tasks: Manage customer interactions and ensure top-notch service delivery in the automotive sector.
- Company: Join LSH Auto, a leader in the automotive industry with a thriving aftersales team.
- Benefits: Enjoy competitive salary, extensive training, and a range of perks including 31 days holiday.
- Why this job: Be part of a dynamic team that values customer satisfaction and excellence.
- Qualifications: Experience in aftersales or customer service, strong communication, and organisational skills.
- Other info: Opportunities for career growth and a supportive work environment.
The predicted salary is between 29000 - 40600 £ per year.
Overview
Join the LSH Auto Team as an Aftersales Executive. LSH Auto, a leader in the automotive industry, is looking for a dynamic and proficient Aftersales Executive to be part of our thriving aftersales team. In this integral role, you will manage customer interactions and ensure the highest level of service delivery that keeps our customers coming back. Your responsibilities will include coordinating service processes, monitoring customer satisfaction, and working closely with various departments to enhance the aftersales experience. Your role will be vital to maintain our reputation for excellence and customer loyalty.
Location: Tamworth | Employment: Full Time | Salary: £29,000 + OTE Bonus
Responsibilities
- Coordinate service processes and monitor customer satisfaction
- Collaborate with various departments to enhance the aftersales experience
- Manage customer interactions and ensure high levels of service delivery
Requirements
- Extensive experience in aftersales or customer service within the automotive sector or a related field
- Interpersonal skills with a proven track record in customer satisfaction
- Exceptional organisational abilities with a keen eye for detail
- Proficient in using automotive service management software systems
- Effective communication skills, both written and verbal, with the ability to liaise with customers and colleagues at all levels
- Ability to work in a fast-paced environment and adapt to changing priorities
- A valid drivers license is required
Benefits
- Colleague Referral Scheme (£500 – £1000)
- A range of Mercedes Benz training and leadership programmes
- Platinum Plus Rewards Scheme
- Colleague Car Purchase Scheme
- Eye care Vouchers
- Life Assurance (4 x annual salary)
- 31 days holiday (including bank holidays), rising to 38 days with length of service
- Wellbeing Support
- Company Pension
- On site gym
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Aftersales Executive employer: LSH Auto UK Limited
Contact Detail:
LSH Auto UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Executive
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for an Aftersales Executive role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching LSH Auto and understanding their aftersales processes. Show us that you’re not just another candidate; demonstrate your passion for customer satisfaction and how you can enhance the aftersales experience.
✨Tip Number 3
Practice your communication skills! Since you'll be managing customer interactions, it’s crucial to articulate your thoughts clearly. Role-play with a friend or family member to get comfortable discussing your experience and how it relates to the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Aftersales Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Executive role. Highlight your experience in aftersales or customer service, and don’t forget to showcase those exceptional organisational skills and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at LSH Auto. Mention specific experiences that demonstrate your ability to manage customer interactions and enhance satisfaction.
Show Off Your Communication Skills: Since effective communication is key in this role, make sure your written application reflects that. Keep your language clear and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our thriving aftersales team!
How to prepare for a job interview at LSH Auto UK Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of aftersales processes and customer service within the automotive sector. Familiarise yourself with common challenges faced in this role and think about how you would address them. This will show that you're not just interested in the job, but that you understand what it entails.
✨Show Off Your Interpersonal Skills
Since this role is all about managing customer interactions, be prepared to demonstrate your interpersonal skills. Think of examples from your past experiences where you've successfully handled customer queries or complaints. This will help you illustrate your ability to maintain high levels of customer satisfaction.
✨Get Organised
With the responsibilities of coordinating service processes and monitoring customer satisfaction, organisation is key. Bring along a planner or notes that outline how you manage tasks and priorities. This will give the interviewers confidence in your organisational abilities and attention to detail.
✨Practice Your Communication
Effective communication is crucial for this role, so practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member. This will help you feel more comfortable when discussing your experiences and how they relate to the position.
