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For Companies At a Glance
- Tasks: Manage customer interactions and ensure top-notch service delivery in the automotive sector.
- Company: Join LSH Auto, a leader in the automotive industry with a thriving aftersales team.
- Benefits: Enjoy competitive salary, extensive training, and a range of perks including 31 days holiday.
- Why this job: Be part of a dynamic team that values customer satisfaction and excellence.
- Qualifications: Experience in aftersales or customer service, strong communication, and organisational skills.
- Other info: Opportunities for career growth and a supportive work environment.
The predicted salary is between 29000 - 40600 £ per year.
Overview
Join LSH Auto as a Service Advisor for Mercedes-Benz at our prestigious dealership in Tamworth. We are seeking an exceptional individual with a passion for delivering outstanding customer service and an eye for detail in the automotive sector. As a key member of our team, you will ensure customers receive the highest quality of service for their Mercedes-Benz vehicles.
Hours – 45
Salary – £30,387 plus additional bonus £16,000 – OTE £46,387
Responsibilities
- Welcoming and assisting customers in a friendly and professional manner
- Recording customer enquiries and vehicle concerns accurately
- Providing clear service estimates and timelines to customers
- Collaborating with our skilled technicians for efficient service execution
- Keeping customers updated on their vehicle status throughout the service process
- Resolving any customer issues or complaints effectively
Requirements
- Experience as a Service Advisor, preferably within the automotive sector
- Outstanding communication and interpersonal skills
- Strong organisational skills with the ability to handle multiple tasks
- A good understanding of automotive maintenance and repair processes
- The ability to work well under pressure in a fast-paced environment
- Familiarity with service management software or tools
- A valid UK driver\’s licence
Benefits
- A range of Mercedes Benz training and leadership programmes
- Platinum Plus Rewards Scheme
- Colleague Car Purchase Scheme
- Eye care Vouchers
- Life Assurance (4 x annual salary)
- 31 days holiday (including bank holidays), rising to 38 days with length of service
- Wellbeing Support
- Company Pension
Committed to continuous fully funded Learning and Development
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Aftersales Executive employer: LSH Auto UK Limited
Contact Detail:
LSH Auto UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Executive
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for an Aftersales Executive role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching LSH Auto and understanding their aftersales processes. Show us that you’re not just another candidate; demonstrate your passion for customer satisfaction and how you can enhance the aftersales experience.
✨Tip Number 3
Practice your communication skills! Since you'll be managing customer interactions, it’s crucial to articulate your thoughts clearly. Role-play with a friend or family member to get comfortable discussing your experience and how it relates to the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Aftersales Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Executive role. Highlight your experience in aftersales or customer service, and don’t forget to showcase those exceptional organisational skills and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at LSH Auto. Mention specific experiences that demonstrate your ability to manage customer interactions and enhance satisfaction.
Show Off Your Communication Skills: Since effective communication is key in this role, make sure your written application reflects that. Keep your language clear and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our thriving aftersales team!
How to prepare for a job interview at LSH Auto UK Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of aftersales processes and customer service within the automotive sector. Familiarise yourself with common challenges faced in this role and think about how you would address them. This will show that you're not just interested in the job, but that you understand what it entails.
✨Show Off Your Interpersonal Skills
Since this role is all about managing customer interactions, be prepared to demonstrate your interpersonal skills. Think of examples from your past experiences where you've successfully handled customer queries or complaints. This will help you illustrate your ability to maintain high levels of customer satisfaction.
✨Get Organised
With the responsibilities of coordinating service processes and monitoring customer satisfaction, organisation is key. Bring along a planner or notes that outline how you manage tasks and priorities. This will give the interviewers confidence in your organisational abilities and attention to detail.
✨Practice Your Communication
Effective communication is crucial for this role, so practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member. This will help you feel more comfortable when discussing your experiences and how they relate to the position.
