At a Glance
- Tasks: Handle customer enquiries and maximise workshop capacity in a busy call centre.
- Company: Join our flagship Mercedes Benz dealership in Stockport.
- Benefits: Competitive salary, extensive training, and 31 days holiday rising to 38.
- Other info: Enjoy perks like a colleague car purchase scheme and on-site gym.
- Why this job: Be part of a dynamic team and enhance your customer service skills.
- Qualifications: Customer service experience and excellent sales skills required.
The predicted salary is between 12 - 15 £ per hour.
We have a great opportunity for a Contact Centre Agent to join our Customer Experience Centre, based in our flagship dealership in Stockport. This is a part-time role, office based.
Hours: 24 Monday - Saturday (Rota)
Competitive Salary
You will be:
- Handling all telephone and online enquiries irrespective of their nature, ensuring that the brand is represented appropriately and meeting customer’s expectations wherever possible.
- Working to individual and team KPI’s.
- Ensuring that workshop capacity is fully maximised via central service booking procedures through inbound and outbound prospecting activity.
- Responding to all customer contacts in a friendly and timely manner and record all information required to support ongoing customer relationship management.
- Ensuring online enquiry service levels are continually achieved and exceeded where appropriate.
- Ensuring that the team maximise all opportunities to up sell specified products – e.g. Service Care.
- Adhering to policies and procedures.
You must have:
- Customer service experience.
- Service booking/reception experience.
- Desire to succeed.
- Excellent sales skills.
- PC literate.
- Problem solving abilities.
- The drive to build customer rapport.
- Ability to handle pressure working in a busy call centre environment.
Benefits Include:
- A range of Mercedes Benz training and leadership programmes.
- Refer a friend scheme – up to £1000.
- Funded ongoing training and development.
- Platinum Plus Rewards Scheme.
- Colleague Car Purchase Scheme.
- Eye care Vouchers.
- Life Assurance (4 x annual salary).
- 31 days holiday (including bank holidays), rising to 38 days with length of service.
- Wellbeing Support.
- Company Pension.
- On site gym.
Contact Centre Agent - Part Time in Stockport employer: LSH Auto Limited
Join our dynamic team at the Customer Experience Centre in Stockport, where we prioritise employee growth and a supportive work culture. As a Contact Centre Agent, you'll benefit from comprehensive training programmes, competitive salary, and a range of perks including a generous holiday allowance and wellbeing support, all while working in a vibrant environment that values customer satisfaction and teamwork.
We think you need these skills to ace Contact Centre Agent - Part Time in Stockport
Customer Service Experience
Service Booking/Reception Experience
Sales Skills
PC Literacy
Problem-Solving Abilities
Ability to Build Customer Rapport
Ability to Handle Pressure
