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For Companies At a Glance
- Tasks: Provide IT support to users, manage hardware procurement, and enhance user experience with modern tech.
- Company: Join a dynamic Group IT Team in a leading automotive company.
- Benefits: Competitive salary, generous holiday, training programmes, and wellbeing support.
- Why this job: Be at the forefront of IT innovation and make a real impact on user support.
- Qualifications: 2+ years in IT support, strong troubleshooting skills, and a passion for emerging technologies.
- Other info: Exciting opportunities for career growth and continuous learning in a collaborative environment.
The predicted salary is between 25800 - 30000 £ per year.
We are looking for a proactive and technically skilled IT Support Engineer to join our Group IT Team, supporting users both onsite and remotely—primarily across our Manchester dealerships. This role involves configuration and deployment of desktop and mobile devices, deskside assistance, and effective communication with both users and fellow IT team members. You’ll also take ownership of hardware and service procurement processes.
In addition to strong support capabilities, the ideal candidate will have a genuine passion for emerging AI technologies, IT automation, and systems integration. You should be enthusiastic about exploring how modern technologies can enhance user experience, streamline support processes, and contribute to the company’s digital evolution.
Salary – £28,891 plus car allowance
Hours – 40
§ Provide IT support to approximately 640 users, including hardware, software, and security-related issues.
§ Communicate effectively with users and suppliers across all levels to resolve incidents promptly.
§ Deliver both remote and on-site support for group-level IT initiatives, including system upgrades, improvements, and integration projects.
§ Perform daily, weekly, and monthly maintenance tasks to ensure system reliability and performance.
§ Manage procurement of hardware and services, including raising purchase orders.
§ Respond to and prioritise service desk incidents efficiently, maintaining a high level of service.
§ Proactively identify opportunities for automation and process improvement to reduce future support requests.
§ Train and support end users with patience, professionalism, and clear communication.
Skills and Experience
§ Minimum of 2 years’ experience in IT support within a team environment.
§ Strong knowledge of Microsoft Office and hardware/service procurement processes.
§ Hands-on experience with helpdesk systems, excellent troubleshooting skills in hardware and software.
§ Comfortable working with 3rd party service providers and maintaining effective relationships.
§ Exceptional communication and documentation skills, both written and verbal.
§ Strong organisational and time-management abilities; capable of working independently or collaboratively.
§ Commitment to delivering a high standard of user support.
§ Ability to create and follow structured processes to ensure consistent service quality.
§ Personable and professional when dealing with colleagues at all organisational levels.
§ Analytical and creative thinker with a proactive approach to problem solving.
§ Adaptable to shifting priorities and evolving technology demands.
§ Valid UK driving licence required to travel between dealership locations.
§ Passion for emerging technologies, particularly AI-driven tools, automation platforms, and IT system integrations.
§ Interest in exploring how AI and automation can enhance service delivery, reduce manual workloads, and modernise IT operations.
§ Willingness to learn and implement innovative solutions as part of a continuous improvement mindset.
Benefits Include:
Colleague Referral Scheme (£500 – £1000)
• A range of Mercedes Benz training and leadership programmes
• Platinum Plus Rewards Scheme
• Colleague Car Purchase Scheme
• Eye care Vouchers
• Life Assurance (4 x annual salary)
• 31 days holiday (including bank holidays), rising to 38 days with length of service
• Wellbeing Support
• Company Pension
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IT Support Engineer employer: LSH Auto Limited
Contact Detail:
LSH Auto Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at companies you're interested in. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! If you have a portfolio or examples of your work, bring them along to interviews. Demonstrating your hands-on experience with troubleshooting and support can really set you apart from the crowd.
✨Tip Number 3
Be proactive during interviews! Ask insightful questions about the company's use of emerging technologies and how they integrate AI into their processes. This shows your genuine interest and passion for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are keen to join us directly!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience, especially with Microsoft Office and procurement processes, to show us you're a great fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to express your passion for emerging technologies and how they can enhance user experience. We want to see your enthusiasm for AI and automation, so let that shine through!
Show Off Your Communication Skills: Since effective communication is key in this role, ensure your application is clear and well-structured. Use concise language and avoid jargon to demonstrate your ability to communicate with users at all levels.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive!
How to prepare for a job interview at LSH Auto Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft Office and helpdesk systems. Be ready to discuss your troubleshooting experiences and how you've resolved hardware and software issues in the past.
✨Show Your Passion for AI and Automation
Since the role involves a keen interest in emerging technologies, come prepared with examples of how you've used AI or automation in your previous roles. This could be anything from streamlining processes to enhancing user experience.
✨Communicate Like a Pro
Effective communication is key in this role. Practice explaining complex IT concepts in simple terms, as you'll need to train and support end users. Think about how you can demonstrate your patience and professionalism during the interview.
✨Be Ready to Discuss Procurement Processes
Familiarise yourself with hardware and service procurement processes. Be prepared to talk about your experience in raising purchase orders and managing supplier relationships, as this will show your understanding of the role's responsibilities.
