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For Companies At a Glance
- Tasks: Engage with customers to retain their loyalty and book sales appointments.
- Company: Join LSH AUTO, a leading name in the retail motor vehicle industry.
- Benefits: Enjoy 31 days holiday, life assurance, and a colleague referral scheme.
- Why this job: Be part of a dynamic team focused on customer satisfaction and relationship building.
- Qualifications: Strong communication skills and a customer-first mindset are essential.
- Other info: This is an entry-level full-time position with opportunities for growth.
The predicted salary is between 28800 - 43200 £ per year.
A results driven individual who thrives in a targeted telesales environment. The Retentions Specialist plays a key role in retaining customers and driving loyalty by offering tailored solutions and proactive service. This role focuses on booking sales appointments, arranging service car plans, handling live chat enquiries, and addressing customer concerns in a timely and professional manner.
Hours: 40
Key Responsibilities:
- Customer Retention: Contact existing customers to discuss renewals, offer retention solutions, and identify opportunities to maintain long-term relationships.
- Appointment Booking: Schedule sales appointments efficiently for both inbound and outbound enquiries, ensuring a smooth handover to sales teams.
- Service Plan Setup: Arranging SCP renewals with existing customer bases, helping customers understand and set up service car plans, including explaining benefits, pricing, and terms.
- Live Chat Management: Proactively engage with customers via live chat, responding to sales enquiries with speed, accuracy, and professionalism.
- Complaint Logging: Accurately log all customer complaints and concerns, ensuring escalation and resolution as needed.
- Post Sale Follow Up: Conduct follow-up calls and communications to ensure customer satisfaction post sale.
Requirements:
- Excellent interpersonal and communication skills (verbal and written).
- Strong sales acumen with a customer-first approach.
- Highly organised with the ability to manage multiple priorities.
- Comfortable working in a fast-paced environment with KPIs and targets.
- Experience handling objections and turning dissatisfied customers into loyal ones.
- Empathetic, persuasive, and results-driven.
Benefits:
- Colleague Referral Scheme (£500 - £1000)
- Platinum Plus Rewards Scheme
- Colleague Car Purchase Scheme
- Eye care Vouchers
- Life Assurance (4 x annual salary)
- 31 days holiday (including bank holidays), rising to 38 days with length of service
- Wellbeing Support
- Company Pension
- Full uniform provided
Retentions Specialist employer: LSH Auto International Limited
Contact Detail:
LSH Auto International Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retentions Specialist
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Retentions Specialist. Understanding customer retention strategies and how to effectively communicate benefits will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills, especially in a telesales context. Role-playing scenarios where you handle objections or engage with customers can boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Research LSH AUTO and their services thoroughly. Knowing their offerings and how they approach customer service will allow you to tailor your responses and demonstrate genuine interest in the company.
✨Tip Number 4
Network with current or former employees of LSH AUTO. They can provide valuable insights into the company culture and expectations, which can help you align your approach when applying for the role.
We think you need these skills to ace Retentions Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer retention, sales, and communication. Use specific examples that demonstrate your ability to handle objections and maintain long-term relationships with customers.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Retentions Specialist role. Mention how your skills align with the job requirements, particularly your sales acumen and customer-first approach. Be sure to include any relevant achievements.
Showcase Your Communication Skills: Since excellent verbal and written communication skills are crucial for this role, ensure your application is free from errors and clearly conveys your message. Consider including examples of how you've successfully communicated with customers in previous roles.
Highlight Your Organisational Skills: The job requires managing multiple priorities in a fast-paced environment. In your application, provide examples of how you have effectively organised tasks or projects in the past, demonstrating your ability to meet KPIs and targets.
How to prepare for a job interview at LSH Auto International Limited
✨Showcase Your Communication Skills
As a Retentions Specialist, excellent communication is key. Be prepared to demonstrate your verbal and written skills during the interview. Practice explaining complex ideas simply and clearly, as you would when discussing service car plans with customers.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises where you might need to handle customer objections or complaints. Think about how you would turn a dissatisfied customer into a loyal one, and be ready to showcase your empathetic and persuasive abilities.
✨Familiarise Yourself with the Company
Research LSH AUTO and understand their services and customer base. Knowing their offerings will help you tailor your responses and show that you're genuinely interested in the company and its mission.
✨Highlight Your Organisational Skills
The role requires managing multiple priorities in a fast-paced environment. Be ready to discuss your organisational strategies and how you keep track of appointments, follow-ups, and customer interactions effectively.
