At a Glance
- Tasks: Support clients in resolving issues and improve service quality in a fast-paced environment.
- Company: Join a dynamic team focused on post-trade regulatory reporting solutions.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Collaborative environment with excellent career advancement opportunities.
- Why this job: Make a real impact by helping major financial institutions navigate regulatory challenges.
- Qualifications: 2-3 years in customer support with strong communication and problem-solving skills.
The predicted salary is between 40000 - 50000 € per year.
Join a fast‑moving, customer‑focused team at the heart of post‑trade regulatory reporting. Our solutions support global sell‑side and buy‑side firms in handling operational risk and meeting regulatory obligations across reconciliations, reporting, and trade confirmations. You’ll be the trusted first point of contact for our broad client base. You’ll combine client service excellence with technical investigation, helping clients resolve issues quickly while driving service improvement. You will provide Tier 1 client support to banks, hedge funds, and other financial institutions. The role focuses on responding to client queries, performing initial investigations, coordinating with internal teams, and proactively improving client experience. The Analyst also prepares for and runs monthly operational meetings with our most important customers reviewing service performance, ticket trends, and ongoing issues as well as the management of any open JIRA items.
Key Responsibilities
- Responding to customer queries and performing Tier 1 investigations in line with defined SLAs
- Handle support tickets via the Customer Portal hosted on Salesforce, ensuring accurate logging, tracking, and ownership until resolution
- Raise defects to Development, QA, Product, Professional Services teams whilst keeping clients fully updated in their progress
- Develop and maintain a good functional understanding of the business services and solutions provided
- Issue service notifications and broadcast communications to users
- Collaborate effectively with internal partners including development, QA, solutions, and professional services teams
- Partner with the Head of Client Services / Team Lead to continuously improve service quality, identify ticket reduction opportunities, and proactively support clients
- Coordinate and lead monthly operational review meetings with key clients, understanding themes, open defects, and client concerns
- Maintain and update internal documentation to ensure knowledge accuracy and accessibility
- Develop knowledge base articles and client tooling to reduce incoming ticket volumes
- Act as a strong voice for client‑impacting defects, highlighting their prioritisation and resolution with product owners and scrum teams
- Use SQL, MFT Anywhere, and related tools to proactively investigate client issues in a timely manner
- Running training sessions with new clients to ensure they get the most from the application
Essential Experience & Skills
- 2–3 years’ experience in a helpdesk, customer support, or client‑facing operational role
- Strong client‑centric demeanor with confident customer interaction via phone and ticketing systems
- Excellent written and verbal communication skills, with the ability to collaborate efficiently across teams
- Strong presentation and meeting facilitation skills, capable of explaining sophisticated technical issues in clear, client‑friendly language
- Experience in post‑trade processing, including equities, equity derivatives, or other financial instruments
- Knowledge of reconciliations and/or transaction and regulatory reporting processes
- Professional proficiency in English (reading, writing, speaking, and listening)
Nice to Have
- Knowledge or experience with MiFIR and/or EMIR regulatory reporting
- Basic SQL knowledge or exposure to another programming language for investigative support work
- Basic understanding of networking concepts, including FTP/SFTP
- Familiarity with JIRA, Confluence, and/or ServiceNow
- Experience with Salesforce, including report generation and dashboard development to analyse ticket trends
Career Stage Senior Associate
Equal Employment Opportunity Statement
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
Senior Client Services Analyst, Regulatory Reporting employer: LSEG
Join a dynamic and innovative team that prioritises client service excellence and fosters a collaborative work culture. As a Senior Client Services Analyst in Regulatory Reporting, you will benefit from ongoing professional development opportunities while working in a supportive environment that values your contributions. Located in a vibrant financial hub, our company offers a unique chance to engage with leading banks and hedge funds, ensuring you play a pivotal role in enhancing client experiences and driving service improvements.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Services Analyst, Regulatory Reporting
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and any news related to them. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role. Plus, it could give you an edge if they refer you!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your past experiences relate to the role. Use the STAR method (Situation, Task, Action, Result) to structure your answers and keep them relevant to client services and regulatory reporting.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Senior Client Services Analyst, Regulatory Reporting
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Client Services Analyst. Highlight your experience in client support and any relevant technical skills, especially those mentioned in the job description like SQL or regulatory reporting.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for client service and how your background aligns with our mission at StudySmarter. Don’t forget to mention specific experiences that demonstrate your problem-solving skills.
Showcase Communication Skills:Since this role involves a lot of client interaction, make sure your written application reflects your excellent communication skills. Keep your language clear and professional, but also friendly and approachable, just like we are at StudySmarter!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at LSEG
✨Know Your Stuff
Make sure you brush up on your knowledge of post-trade processing and regulatory reporting. Familiarise yourself with terms like MiFIR and EMIR, as well as the tools mentioned in the job description, like SQL and Salesforce. This will show that you're not just interested in the role but also understand the industry.
✨Client-Centric Mindset
Since this role is all about client service, think of examples from your past experiences where you went above and beyond for a client. Be ready to discuss how you handled difficult situations and resolved issues quickly. This will demonstrate your strong client-centric approach.
✨Communication is Key
Practice explaining complex technical issues in simple terms. You might be asked to present or facilitate a mock meeting during the interview, so being able to communicate clearly and effectively is crucial. Show them you can bridge the gap between technical jargon and client-friendly language.
✨Be Proactive
Think about ways you could improve client experience or reduce ticket volumes based on your previous roles. Come prepared with ideas or strategies that you could implement in this position. This shows initiative and a commitment to continuous improvement, which is highly valued in this role.
