Business Analyst/Delivery Lead – Salesforce ISV App in Nottingham

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs.

Our People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives.

We are seeking a dynamic and thorough Business Analyst with Delivery Lead/Scrum Master capabilities to join our team working on a Salesforce ISV partner application – World Check Customer Risk Screener. This blended role is ideal for someone who thrives at the intersection of business analysis, agile delivery, and technical integration, particularly within the Salesforce ecosystem. You will play a key role in bridging business needs with technical execution, ensuring smooth API integrations, partner collaboration, and agile delivery of features that improve customer risk screening capabilities.

What You'll Be Doing

• Collaborate with stakeholders to capture, document, and refine business requirements for improvements to the World Check Customer Risk Screener app.
• Translate business needs into clear user stories, acceptance criteria, and process flows.
• Analyse and document API integration requirements between Salesforce and external systems.
• Work closely with Salesforce developers, architects, QA and partner teams to ensure technical feasibility and ensure solutions align with standard process.
• Maintain public documentation.

Delivery Lead/Scrum Master Duties

• Facilitate agile ceremonies including sprint planning, daily stand‑ups, retrospectives, and reviews.
• Remove blockers and develop a culture of continuous improvement within the delivery team.
• Track sprint progress, manage Jira boards, and ensure timely delivery of features.
• Liaise with Product Managers and Partnership Managers to coordinate roadmap alignment, feature releases, and integration testing.

What You'll Bring

• Demonstrable experience as a Business Analyst in a Salesforce environment, ideally with ISV or AppExchange products.
• Good understanding of Salesforce architecture, data model, and API capabilities including development with Lightning Web Components (LWC) and Flows.
• Good understanding of Salesforce products (Sales Cloud, Financial Services Cloud, Experience Cloud).
• Experience with RESTful APIs, integration patterns, and working with external data sources.
• Proficiency in tools such as Jira, Confluence, Lucidchart, Salesforce and Postman or similar API tools.
• Superb communication and stakeholder management skills.

Desirable

• Salesforce certifications (e.g., Admin, Platform App Builder, Business Analyst).
• Hands‑on experience as a Scrum Master or agile facilitator.
• Familiarity with screening, compliance, or financial services domains and the handling of PII data.
• Experience working with risk intelligence platforms such as World‑Check One.

Benefits

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Equal Opportunity Employer

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law.