At a Glance
- Tasks: Support clients in resolving issues and improve service quality in a fast-paced environment.
- Company: Join a leading firm in post-trade regulatory reporting solutions.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic team atmosphere with a focus on continuous improvement.
- Why this job: Be the go-to person for clients and make a real difference in their experience.
- Qualifications: 2-3 years in customer support with strong communication skills.
The predicted salary is between 35000 - 45000 € per year.
Join a fast‑moving, customer‑focused team at the heart of post‑trade regulatory reporting. Our solutions support global sell‑side and buy‑side firms in handling operational risk and meeting regulatory obligations across reconciliations, reporting, and trade confirmations.
You’ll be the trusted first point of contact for our broad client base. You’ll combine client service excellence with technical investigation, helping clients resolve issues quickly while driving service improvement.
You will provide Tier 1 client support to banks, hedge funds, and other financial institutions. The role focuses on responding to client queries, performing initial investigations, coordinating with internal teams, and proactively improving client experience. The Analyst also prepares for and runs monthly operational meetings with our most important customers reviewing service performance, ticket trends, and ongoing issues as well as the management of any open JIRA items.
Key Responsibilities- Responding to customer queries and performing Tier 1 investigations in line with defined SLAs
- Handle support tickets via the Customer Portal hosted on Salesforce, ensuring accurate logging, tracking, and ownership until resolution
- Raise defects to Development, QA, Product, Professional Services teams whilst keeping clients fully updated in their progress
- Develop and maintain a good functional understanding of the business services and solutions provided
- Issue service notifications and broadcast communications to users
- Collaborate effectively with internal partners including development, QA, solutions, and professional services teams
- Partner with the Head of Client Services / Team Lead to continuously improve service quality, identify ticket reduction opportunities, and proactively support clients
- Coordinate and lead monthly operational review meetings with key clients, understanding themes, open defects, and client concerns
- Maintain and update internal documentation to ensure knowledge accuracy and accessibility
- Develop knowledge base articles and client tooling to reduce incoming ticket volumes
- Act as a strong voice for client‑impacting defects, highlighting their prioritisation and resolution with product owners and scrum teams
- Use SQL, MFT Anywhere, and related tools to proactively investigate client issues in a timely manner
- Running training sessions with new clients to ensure they get the most from the application
- 2–3 years’ experience in a helpdesk, customer support, or client‑facing operational role
- Strong client‑centric demeanor with confident customer interaction via phone and ticketing systems
- Excellent written and verbal communication skills, with the ability to collaborate efficiently across teams
- Strong presentation and meeting facilitation skills, capable of explaining sophisticated technical issues in clear, client‑friendly language
- Experience in post‑trade processing, including equities, equity derivatives, or other financial instruments
- Knowledge of reconciliations and/or transaction and regulatory reporting processes
- Professional proficiency in English (reading, writing, speaking, and listening)
- Knowledge or experience with MiFIR and/or EMIR regulatory reporting
- Basic SQL knowledge or exposure to another programming language for investigative support work
- Basic understanding of networking concepts, including FTP/SFTP
- Familiarity with JIRA, Confluence, and/or ServiceNow
- Experience with Salesforce, including report generation and dashboard development to analyse ticket trends
Senior Client Services Analyst, Regulatory Reporting in London employer: LSEG
Join a dynamic and innovative team that prioritises client service excellence in the fast-paced world of post-trade regulatory reporting. Our supportive work culture fosters collaboration and continuous improvement, offering ample opportunities for professional growth and development. Located in a vibrant financial hub, we provide our employees with the tools and resources needed to thrive while making a meaningful impact on our clients' success.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Services Analyst, Regulatory Reporting in London
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and any news related to them. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with clients and internal teams, being able to explain complex issues in simple terms is key. Try role-playing scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips about the company culture and even lead to referrals, which can boost your chances of landing that job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our awesome team!
We think you need these skills to ace Senior Client Services Analyst, Regulatory Reporting in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Client Services Analyst. Highlight your experience in client support and any relevant technical skills, especially those related to regulatory reporting and post-trade processing.
Craft a Compelling Cover Letter:Use your cover letter to showcase your passion for client service and your ability to resolve issues efficiently. Mention specific experiences where you've improved client satisfaction or streamlined processes.
Showcase Your Communication Skills:Since this role requires excellent written and verbal communication, make sure your application is clear and concise. Use client-friendly language and avoid jargon to demonstrate your ability to explain complex issues simply.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. This way, we can ensure your application gets the attention it deserves and you can easily track its progress.
How to prepare for a job interview at LSEG
✨Know Your Stuff
Make sure you have a solid understanding of post-trade regulatory reporting and the specific services offered. Brush up on key concepts like reconciliations, ticket trends, and regulatory obligations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves a lot of client interaction, practice explaining complex technical issues in simple terms. You might even want to prepare a few examples of how you've successfully communicated with clients in the past. This will demonstrate your ability to connect with clients and resolve their issues effectively.
✨Be Ready for Scenario Questions
Expect to be asked about how you would handle specific client scenarios or issues. Think through some common challenges in client services and prepare your responses. Highlight your problem-solving skills and how you would collaborate with internal teams to find solutions.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, ongoing projects, or how they measure success in client services. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
