At a Glance
- Tasks: Manage application support teams and troubleshoot issues in a dynamic financial environment.
- Company: Join LSEG, a global leader in financial markets infrastructure.
- Benefits: Enjoy competitive pay, healthcare, and opportunities for personal growth.
- Other info: Be part of a diverse team that values innovation and collaboration.
- Why this job: Make a real impact in finance while developing your technical skills.
- Qualifications: Experience in application support and strong technical skills required.
The predicted salary is between 56700 - 69300 £ per year.
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs.
The role would be managing the Collateral Production Support Team for the respective production, pre-production, and test functions. This role involves investigating issues, developing fixes, supporting new releases, performing general maintenance and infrastructure administration tasks. Improvements through support process changes and performance tuning is also required. May be required to work across multiple shift rotas according to the monthly roster. Out of hours support overnight required and across weekends and Bank Holidays.
Key Responsibilities
- Support of the LSEG Post Trade / London Clearing House (LCH) applications related to Shared Services Platforms / Clearing Services which are part of London financial market infrastructure.
- Support Incidents and Problems
- Analyse problems and decide on suitable resolutions.
- Analyze wider infrastructure issues for potential impacts on underlying applications.
- Apply resolutions following the LCH Change Management procedure.
- Report status to relevant business and IT teams.
- Record progress of incident resolution in ServiceNow.
- Monitor ServiceNow for Incidents and Problems.
- Bug fixes and improvements to LCH products.
- Identify longer term fixes for application bugs and small functionality enhancement requests.
- Creating metrics to measure the effectiveness of the system.
- Implement application fixes.
- Update Bitbucket with source code changes where vital.
- Update relevant WIKI/ documentation with changes.
- Provide input to the Release process for new releases.
- Maintain working relationship with business & technical teams.
- Be available for overnight support of production services to ensure successful completion of processing.
- Respond to overnight calls and deal with issues.
- Support weekend releases and maintenance work.
- Participate in Disaster Recovery exercises.
- Assist in project related work.
- Carry out requirements as defined.
- Provide advice during bug fixes, design and implementation.
- Act as subject matter expert for the application and infrastructure domains.
- Quality check - CR.
- Review development release packages prior to production deployment.
- Coordinate and assist in various internal and external audits either planned or ad-hoc.
- Coordinate and assist in Group required risk control assessments.
Person Specification
- Degree educated, preferably in a technical discipline.
- Hands on Experience in Calypso with complex up streams/down streams (Mandatory).
- Minimum 8 years of experience in SysAdmin / Infrastructure / Production Support involving Calypso.
- Strong UNIX/Linux System Administration skills preferably with knowledge of shell scripts / python.
- Strong AWS System Administration skills.
- Knowledge of Network Diagnostics, DNS Servers, Web Servers and firewall connectivity analysis, Windows Directory permissions management.
- Strong Oracle Database/SQL skills, including AWS RDS & Aurora PostgreSQL.
- Functional knowledge of Red Hat JBoss EAP (or equivalent Web Server technology).
- Experience with IBM MQ.
- Working knowledge of DataDog, CalMon monitoring tools.
- Hands-on in version control repository (Ideally DXOne, Gitlab).
- Preferable to have Control M experience.
- Exposure to CI/CD framework, Anthos Kubernetes & EKS.
- Excellent analytical skills, Attention to detail and problem-solving abilities.
- Strong technical background in the core technologies with multiple years of experience.
- Ability to communicate clearly and concisely to IT and business teams and to senior management.
- Experience in Financial or an investment banking environment.
- Familiarity with financial products and terminology.
Manager, Application Management • CaLM App Support in London employer: LSEG
LSEG is an exceptional employer that fosters a culture of integrity, partnership, and excellence, making it an ideal place for professionals seeking to make a meaningful impact in technology procurement. With a focus on employee growth, you will have the opportunity to lead high-value negotiations and develop a talented team while working in a dynamic environment in London, where innovation and continuous improvement are at the forefront. Join us to shape the future of Corporate Engineering technology and enjoy the benefits of a supportive workplace that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Application Management • CaLM App Support in London
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like LSEG. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from LSEG.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like LSEG. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Manager, Application Management • CaLM App Support in London
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in LSEG and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show LSEG how you can be a team player!
How to prepare for a job interview at LSEG
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with LSEG.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with LSEG's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
