External Workforce - Business Analyst (FTC) in London

Purpose of the role: Business Analyst / Process Subject Matter Expert role is supporting the management of our external workforce in line with LSEG External Workforce Policy which was implemented in July 2025. The role is key to work closely with multiple stakeholder groups to understand current process/exceptions followed and define an E2E External worker management process. The role holder will be fully involved to define and implement the required change management activities relevant to People, Process and System implementation activities. Define required process, standard operating procedures and controls to establish a robust external worker management process. Will own and support the adoption of our Vendor Management System to drive business requirements and support in the delivery of the product strategy. Collaborating with Hiring Managers, Procurement, Engineering and Colleague Services teams to ensure delivery of an efficient and optimised process for the end-to-end lifecycle of LSEG’s external workforce.

Role Summary: Actively collaborate with External workforce leadership teams and be responsible to define and manage the process to onboard, manage and exit all external workers, ensuring compliance with the External Workforce Policy and implementation of identified controls to drive efficiencies. Support the BAU operations teams by defining and monitoring required service levels, quality and driving better experiences at LSEG. Build and maintain a strong relationship with the BAU Operations teams and vendors as part of day-to-day activity and in support of the overall strategy.

What you'll be doing:

• Actively participate in workshops with various stakeholders to define External workforce process and associated controls.
• Translate the target state processes to detailed requirements and work with Vendor and LSEG Engineering teams to implement Vendor Management System and controls.
• Drive solutions to overcome challenges, issues and barriers related to the management of our external workforce.
• Support user training by building required training content and delivery.
• Support Testing teams with required context and build E2E test case and execution.
• Building a lasting and productive relationship with the MSP vendor to support issue resolution and drive service quality.

What you'll bring:

• Proven success as Business Analyst / Process SME within External workforce management process areas, with the ability to review, analyse and recommend next steps with service level data.
• Ability to identify customer needs and uncover opportunities to improve customer experience.
• Strong stakeholder management with the ability to influence at a cross functional level.
• Confidence to work in a dynamic and fast-paced environment.
• Ability to work independently with strong problem-solving skills.
• Proactive and positive approach to enhancing customer satisfaction.
• Analytical mindset to utilise data and simplify complex problems.
• Working knowledge of leading Vendor Management Systems (e.g. SAP Fieldglass, Workday VNDLY etc.).
• Advantages to have working knowledge of Workday HCM system.
• Strong written and spoken English skills required.

Career stage: Senior Associate

Benefits: LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

EEO: We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.