At a Glance
- Tasks: Coordinate client testing and lead User Acceptance Testing for product changes.
- Company: Join LSEG, a leader in regulatory reporting solutions with a collaborative culture.
- Benefits: Competitive salary, diverse work environment, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on innovation and continuous improvement.
- Why this job: Make a real impact by enhancing client experiences and streamlining testing processes.
- Qualifications: Experience in client-facing roles and strong communication skills are essential.
The predicted salary is between 45000 - 55000 € per year.
Department: LSEG’s Regulatory Reporting is a software and data solutions business that provides global sell‑side and buy‑side clients with products to meet MiFIR, EMIR, G20 and other regulatory reporting obligations. Ancillary services such as reconciliations and data solutions ensure accuracy and completeness of client reporting.
Team: The Client Implementation Team, part of the Technology and Operations group, engages external clients for testing and monitors active client testing. The team works closely with Product and Delivery Scrum teams, develops a testing roadmap, and ensures adequate representation for external user acceptance testing. It is also responsible for all Regulatory Reporting product‑related communications.
Role: Based in London and reporting to the Client Implementation Manager, the key purpose of this role is to design and implement an efficient client testing model for product changes and to deliver communications around change initiatives and other Regulatory Reporting activities.
Key Responsibilities- Coordinate and monitor client testing within LSEG Regulatory Reporting’s established framework.
- Take lead of external User Acceptance Testing (UAT) as part of change releases.
- Liaise with product owners and other stakeholders to coordinate testing in line with product requirements.
- Understand the impact of changes and conduct client outreach and communication accordingly.
- Develop and maintain minimum “must‑test” UAT scripts in collaboration with Product Owner and QA.
- Liaise with IT to resolve test‑environment issues and ensure availability.
- Provide first‑line support for UAT‑related queries and incidents.
- Investigate issues using tools for data validation and issue resolution.
- Address client issues promptly and keep clients informed of progress and resolution.
- Create UAT reports to track progress and highlight issues.
- Identify opportunities to improve reporting and testing processes through automation, standardisation and data analysis.
- Streamline testing processes and develop standardised materials to enhance customer experience.
- Manage and distribute internal and external communications for change and other Regulatory Reporting initiatives.
- Maintain client contact records.
- Attend and contribute to Client Service Review meetings where appropriate.
- Proven experience in a client‑facing role.
- Proven experience in a client implementation role.
- Excellent communication and collaboration skills.
- Experience in client relationship management.
- Experience leading External User Acceptance Test phases.
- Experience influencing stakeholders both internally and externally.
- Proficiency in SQL for data extraction and transformation.
- Experience with Salesforce, Confluence, JIRA.
- Understanding of Financial Services – Regulatory Reporting.
- Experience in technical service delivery.
- Enthusiastic individual with strong delivery focus and a “can‑do” attitude.
- Comfortable engaging with clients.
- Excellent verbal and written communication skills.
- Willingness to learn new concepts and technologies.
- Open to change, innovative, and receptive to new ideas.
- Demonstrates expertise and credibility in their field.
- Builds and maintains strong stakeholder relationships at all levels.
- Strong analytical and problem‑solving skills with keen attention to detail.
Client Implementation Analyst in London employer: LSEG
LSEG is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets collaboration. With a strong focus on employee growth, we provide extensive training and development opportunities, ensuring that our team members thrive in their careers while contributing to meaningful regulatory solutions for our clients. Our inclusive culture promotes diversity and encourages open communication, making LSEG a rewarding place to work for those looking to make a significant impact in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Client Implementation Analyst in London
✨Tip Number 1
Get to know the company inside out! Research LSEG’s Regulatory Reporting and understand their products and services. This will help you tailor your conversations and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky questions! Think about how your experience aligns with the key responsibilities of the Client Implementation Analyst role. Practise articulating your thoughts clearly and confidently.
✨Tip Number 4
Don’t forget to follow up! After interviews, send a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Client Implementation Analyst in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Client Implementation Analyst. Highlight your client-facing experience and any relevant skills, like SQL proficiency or UAT leadership, to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re excited about this role and how your background aligns with our needs. Don’t forget to mention your enthusiasm for engaging with clients and your problem-solving skills.
Showcase Your Communication Skills:Since communication is key in this role, make sure your application reflects your excellent verbal and written skills. Keep your language clear and professional, and don’t shy away from showing a bit of your personality!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at LSEG
✨Know Your Regulatory Reporting Stuff
Make sure you brush up on the key regulations like MiFIR and EMIR. Understanding these will not only help you answer questions confidently but also show that you're genuinely interested in the role and the industry.
✨Show Off Your Client-Facing Experience
Prepare examples from your past roles where you've successfully managed client relationships or led User Acceptance Testing. Be ready to discuss how you handled challenges and what you learned from those experiences.
✨Get Familiar with the Tools
If you have experience with SQL, Salesforce, or JIRA, be sure to highlight it. If not, take some time to learn the basics of these tools, as they are often crucial in client implementation roles.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing complex topics. Good communication is key in this role, so think about how you can convey your ideas effectively during the interview.
