At a Glance
- Tasks: Lead the design of user experiences across LSEG’s digital platforms.
- Company: Join a forward-thinking team at LSEG, focused on innovative design.
- Benefits: Enjoy healthcare, retirement planning, paid volunteering days, and wellbeing initiatives.
- Other info: Inclusive culture with opportunities for professional growth and development.
- Why this job: Shape beautiful customer journeys and make a real impact in a dynamic environment.
- Qualifications: Experience in service design, strong collaboration skills, and proficiency in Figma.
The predicted salary is between 60000 - 80000 £ per year.
The LSEG Design UX team is looking for a talented Lead Experience Designer to create simple and beautiful customer journeys and UX experiences for LSEG’s digital ecosystem. The role involves leading and delivering strategic, LSEG‑wide customer experience initiatives, collaborating with product owners, technical architects, and technology partners, and mixing quantitative analysis with qualitative feedback to drive user‑centred designs.
Responsibilities:
- Deliver innovative, end‑to‑end service user experiences across LSEG’s digital enterprise experiences.
- Inspire and provide creative designs that are beautiful, clear, useful, easy‑to‑use, innovative, and efficiently built.
- Serve as an advocate for user experience in discussions with business teams, development teams, and leadership.
Qualifications:
- Passionate, motivated, curious self‑starter with a strong collaborative nature.
- Comfortable standing by concepts and also navigating a way forward through shared goals.
- Expertise in turning concepts into customer journeys, wireframes, interactive prototypes, detailed design screens, and break‑points for an agile team environment.
- Advanced stakeholder management and workshop leadership over several months of in‑depth service design development.
- Strong blend of qualitative and quantitative feedback in design decisions.
- Expertise in user design principles, information architecture, heuristic analysis, and search experiences.
- Excellent written and verbal communication, with captivating storytelling skills.
- Deep knowledge of user‑centred design principles applied throughout design work.
- Flamboyance (or quiet confidence) in Figma.
- Agility in working within a multi‑discipline team to achieve great solutions.
- Bachelor’s degree or equivalent experience in Service Design, Interaction Design, Information Design, Product Design, or related fields.
Additional skills we might also want to hear about:
- Organised and detail‑oriented.
- Maintains high design standards in a lean, fast‑paced environment.
- Inclusive approach to design with empathy and accessibility.
- Engaged with data‑first personas and eager to use them to drive impact.
- Knows definition of ready and effective sizing techniques.
Benefits & Support:
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives.
Equal Opportunities Statement:
We are proud to be an equal opportunities employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy, disability, or any other basis protected under applicable law. We are committed to providing reasonable accommodation for applicants and employees with religious or medical needs.
Lead Service Experience Designer employer: LSEG
LSEG is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and collaboration thrive. As a Lead Service Experience Designer, you will have the opportunity to shape innovative user experiences within a supportive environment that prioritises employee growth through tailored benefits, including healthcare and wellbeing initiatives. Join us in our London office to be part of a forward-thinking team dedicated to delivering impactful digital solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Service Experience Designer
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at LSEG for a Lead Service Experience Designer, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like LSEG before they go live!
We think you need these skills to ace Lead Service Experience Designer
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Lead Service Experience Designer at LSEG, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work LSEG does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to LSEG. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at LSEG.
How to prepare for a job interview at LSEG
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with LSEG, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. LSEG might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at LSEG!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what LSEG is looking for.
