At a Glance
- Tasks: Lead customer transformation in AI, cloud, and data platforms while engaging with senior technology executives.
- Company: Join a leading financial services technology firm focused on innovation and collaboration.
- Benefits: Competitive salary, professional development, and opportunities for impactful work.
- Other info: Dynamic role with strong career growth potential and a focus on collaboration.
- Why this job: Shape the future of technology in finance and drive meaningful change for customers.
- Qualifications: 12-15+ years in tech roles, expertise in AI/ML, cloud, or data engineering required.
The predicted salary is between 61816 - 75552 £ per year.
The Global Customer Technology Director (GCTD) is a senior technology strategy leader responsible for driving customer transformation across AI, cloud, and data platforms; shaping LSEG's position as a trusted innovation partner; and influencing internal product and proposition strategy through high-quality customer and industry insights. This role integrates deep subject-matter expertise with commercial and strategic leadership. GCTDs engage senior technology stakeholders (CTOs, CIOs, CDOs, Heads of Innovation and Data), identify transformative opportunities, and guide customers in adopting LSEG's platforms and capabilities. They operate within a unified global model that ensures consistent delivery, scalable best practices, and strong cross-functional collaboration across Sales, Product, Engineering, Consulting, and Partner teams.
Key Responsibilities
- Commercial & Industry Leadership
- Build advisory-level relationships with senior technology executives, articulating industry trends and customer transformation strategies.
- Provide thought leadership across AI/ML, cloud, data analytics, enterprise architecture, and other emerging technologies with flexibility to expand focus as the industry evolves.
- Serve as an industry thought leader by actively participating in key conferences, panels, and industry forums representing LSEG and shaping the broader technology agenda.
- Partner with CSPs and other strategic partners on joint customer engagements, platform integrations, and innovation initiatives.
- Value Delivery & Opportunity Generation
- Identify and shape strategic opportunities aligned to customer objectives, including AI, cloud migration, data platform modernisation, and workflow digitisation.
- Support commercial teams by contributing to account plans, expanding platform adoption, and enabling revenue growth through technology-led insights.
- Facilitate scalable use-case development, proofs of concept, and solution patterns across a range of customers engaging with LSEG on strategic, technology-led initiatives.
- Internal Influence & Collaboration
- Act as the voice of the customer, providing structured insights to Proposition, Product, Technology, and Strategy teams to inform roadmaps and prioritisation.
- Collaborate closely with Account Managers, Group Strategic Relationship Directors (GSRDs) / Global Business Directors (GBDs), Proposition Sales, Professional Services, and Partner teams to ensure a consistent one-team model across geographies.
- Participate in internal steering groups and cross-functional initiatives to align customer needs with strategic direction.
- Practice Leadership & Knowledge Sharing
- Lead a practice area (e.g., AI, cloud, data, trading tech, workflow optimisation) to develop reusable frameworks, collateral, and best practices.
- Share competitive intelligence and market insights, supporting capability uplift across the wider organisation.
- Drive consistency across the GCTD community, reinforcing global standards and scalable engagement models.
Success KPIs
- Strategic opportunity origination and pipeline influence, particularly across AI, data platform, cloud, and workflow modernisation initiatives.
- Sustained account health and trusted-advisor status, evidenced by direct client engagement on strategic technology decisions.
- Quality and impact of senior executive engagement, measured through well-run Technology Executive Business Reviews that align customers, account teams, Product, and Engineering on strategic priorities.
- Contribution to product roadmap and strategic prioritisation, using structured customer insights and industry signals to guide LSEG's platform and capability development.
- Cross-functional collaboration effectiveness, ensuring a cohesive one-team model across Sales and Account Management, Professional Services, Product, Engineering, and Partner teams.
About You
Essential
- 12-15+ years in senior technology, architecture, or transformation roles within financial markets, data, analytics, or cloud technology.
- Expertise in one or more of the following areas: AI/ML, cloud, data engineering, digital workflows, enterprise architecture, trading technology, or other technologies critical to the Financial Services industry.
- Strong ability to influence senior executives and translate technology strategy into actionable plans.
- Commercially oriented, collaborative, and skilled at navigating complex matrix environments.
- Excellent communicator, with a strategic mindset and a passion for innovation and customer impact.
- Bachelor's degree in a technical or quantitative discipline (e.g. Computer Science, Engineering, or related field), or equivalent professional experience.
- Embodies LSEG values: Integrity, Partnership, Excellence, and Change.
Desirable
- Experience engaging with EMEA-based financial institutions and an understanding of regional regulatory and market dynamics.
- Track record of partnering with hyperscalers (e.g. Microsoft, AWS) on joint customer engagements or co-innovation.
Global Customer Technology Director employer: LSEG
LSEG is an exceptional employer that fosters a culture of integrity, partnership, and excellence, making it an ideal place for professionals seeking to make a meaningful impact in technology procurement. With a focus on employee growth, you will have the opportunity to lead high-value negotiations and develop a talented team while working in a dynamic environment in London, where innovation and continuous improvement are at the forefront. Join us to shape the future of Corporate Engineering technology and enjoy the benefits of a supportive workplace that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Global Customer Technology Director
✨Get Involved in Tech Transfer Events
Tech transfer is all about networking, so make sure you're attending industry conferences and seminars related to technology commercialization. Events like the AUTM Annual Meeting or local innovation workshops are clutch for meeting key players and learning what's trending—plus, you might just bump into someone from LSEG!
✨Showcase Your Projects
Having a solid portfolio can really make you stand out. Highlight any projects where you successfully brought a technology to market or improved a process. Sharing case studies or insights on platforms like LinkedIn can catch the eye of recruiters at LSEG, showing them you’ve got the chops for the job.
✨Leverage University Connections
Many universities have strong tech transfer offices—connect with them! They often have ties to industry and can help you get your foot in the door. Plus, you might find openings or internship opportunities that lead to this full-time role at places like LSEG.
✨Engage with Online Communities
Join forums or online communities focused on tech transfer and commercialization. Platforms like ResearchGate or industry-specific Slack channels are great for connecting with professionals, discussing trends, and possibly learning about job openings before they hit the mainstream. Remember, your next opportunity could be just a message away!
We think you need these skills to ace Global Customer Technology Director
Some tips for your application 🫡
Show Off Your Tech Transfer Know-How:In the tech transfer and commercialization world, it's crucial to highlight your understanding of intellectual property, patents, and market analysis. Make sure your CV includes relevant projects or experiences where you successfully navigated these areas. Any certifications in commercialisation would also give you a serious edge!
Tailor Your Documents for the Role:Your cover letter should reflect not just your enthusiasm for the position at LSEG, but also your knowledge of current trends in technology-transfer. Discuss specific cases where you've contributed to commercialising innovations or enhancing research outcomes—this will show you’re ready to tackle challenges head-on!
Quantify Your Achievements:In this field, numbers count! Whether it's successful licensing deals, funding acquired for projects, or percentage increases in collaboration outcomes, include these metrics in your CV. They not only make your accomplishments more tangible but also demonstrate your impact in previous roles.
Demonstrate Your Business Acumen:Understanding the business side is just as crucial as the tech side! When writing your application, weave in examples that illustrate your strategic thinking and your role in negotiations or partnerships. This balance of skills is what will set you apart for a full-time role at LSEG.
How to prepare for a job interview at LSEG
✨Demonstrate Your Tech Knowledge
Brush up on key technologies and trends in technology transfer and commercialization. Be ready to showcase your understanding of licensing agreements and the innovation lifecycle, as well as any specific tools or software used in the field.
✨Show Your Business Acumen
This role isn't just about tech; it's also about understanding the market. Be prepared to discuss how you would approach bringing a technology to market, including strategies for assessing commercial viability and potential partnerships.
✨Prepare for Scenario-Based Questions
Expect case studies or hypothetical scenarios during the interview. Think about how you'd approach real-world challenges in technology transfer, like negotiating a deal or handling stakeholder concerns—this can help us get a sense of your critical thinking and problem-solving skills.
✨Highlight Your Teamwork Skills
In a full-time role, collaboration is key. Be ready to share examples of how you've worked with cross-functional teams in the past, particularly in scenarios that involved tech developers and business strategists coming together.
