FX Technical Onboarding Analyst

The Client Technical Services department is part of the LSEG FX business. It comprises of FX Technical Onboarding, Technical Account Management, Certification, STP (Straight Through Processing) and Venue Onboarding teams.

The FX Technical Onboarding team is responsible for leading customers through the FX technical onboarding journey including processing technical enablements and performing conformance testing of FX customers. Venues supported are FXall, Price Stream and Matching.

The team works closely with various areas of the wider business, including Sales and Account Management teams, Product, Product Development, and other resolver teams to onboard clients to FX platforms and act as the main point of contact for customers during their technical FX onboarding journey.

Role Description - The role mainly consists of creating or updating technical user configurations for FX customers, as well as organising network enablements, acting as primary liaison for buy and sell-side FX customers, software certification for various FX APIs and handling participant reference data across all the FX venues. It also involves automation/scripting of various manual processes to improve the overall efficiency of the onboarding process.

Key Responsibilities

• Collaborate with internal stakeholders.
• Resolve client queries, raise high-impact risks, and build internal relationships and networks with critical teams.
• Keep up to date with changes to products and services to maintain quality of service.
• Onboard new customer (buy-side) and new provider (sell-side) clients to FXall.
• Build, develop and maintain automated solutions to manual processes, such as certification of FIX APIs.
• Onboard market makers to FXall FIX APIs.
• Certify customer FIX messages against internal LSEG FX FIX specifications.
• Onboard customers to FXI and handle their participant data.
• Liaise with clients and internal groups to handle Price Stream Entitlement requests.
• Work closely with many internal teams including Sales and Account Management, Support teams, Dev teams, Professional Services, Product teams, Global Regulatory and Business Ops.
• Gain and improve understanding of the wider business areas to develop cross-divisional relationships and improve process efficiency.
• -Build specialist knowledge to analyse sophisticated data and determine and implement resolutions to operational risks in an accurate and timely manner, calling out operational risks where expertise is required.

Key Behaviours

• Integrity
  Has the sustained drive and energy to deliver quality and timely support
  Willingly puts in the effort to ensure activities completed on time and to the quality required
  Ability to work to deadlines and under pressure
  Leads by example
  Builds trust by keeping their word
  Consistent and fair approach towards team
• Partnership
  Deals with conflict successfully
  Seeks information/inputs from colleagues/clients and communicates openly
  Uses all available resources and toolsets to investigate and resolve incidents
  Takes on routine tasks as necessary
  A confident teammate with good interpersonal skills and a 'can do' demeanour
  Actively seeks feedback on their own performance
  Good listener that understands matters well to decide on next steps
• Change
  Open to and willingly embraces new processes / approaches / ways of working.
  Enthusiastic to achieve, develop and learn new skills.
  Raises suggestions to improve the service provided.
• Excellence
  Oral and written communications are tailored to their audience's needs;
  Pro-active and demonstrates initiative;
  Prioritizes activities according to business and operational need;
  Performs structured analysis and problem solving
  Analyses issues to identify the most appropriate solutions
  Plans activities, provides progress reports, attends relevant meetings to represent team
  Carries out work without prompting and close supervision

Key Skills

• Degree or equivalent experience level.
• Proven Customer Service skills and experience.
• Good communication and problem-solving skills.
• Understanding or working experience with FIX messaging protocol.
• Exposure to or experience with certification/conformance trading software testing.
• Worked in a professional and customer-focused environment where detailed process/procedures are followed.
• FX market experience, understanding of FX products and order behaviours.
• Strong standout colleague with ability to work in a fast-paced environment and under pressure.
• Flexible to work within EMEA time zones until 18:00 GMT.
• Helpful
• Sophisticated knowledge of MS Platforms with exposure to process automation.
• Familiarity with networking protocols, VPN, Extranet connectivity, understanding of TCP/IP concepts.
• Exposure to trading platforms especially FXall/FX Matching is an advantage.
• Experience working in FX markets, understanding of FX products and order types.
• Strong analytical and logical thinking capabilities.
• Highly motivated with strong social skills.
• Experience/exposure to Python/SQL/Java or any other language

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