Level 3 Apprenticeship – Digital support technician (Markets Division) in City of London

Do you have a passion for supporting customers and solving problems? Are you looking to make a real impact while building a meaningful career in global financial markets?

As an apprentice, you will join the FX Operations team within LSEG FX and work towards the Digital Support Technician standard. LSEG FX plays a vital role in the global foreign exchange market, providing end-to-end trading solutions for clients worldwide. Alongside building your understanding of FX and our product offerings, your key responsibilities will include:

• Serving as a friendly and reliable first point of contact for LSEG FX client queries via phone or email.
• Learning to identify, assess, and troubleshoot common system issues with guidance from experienced team members.
• Supporting clients by walking them through core platform features and functionality.
• Documenting solutions, recurring issues, and insights to help enhance team knowledge and client experience.

You will have the opportunity to learn and build a foundational understanding of financial markets, while developing essential skills in understanding the needs of stakeholders and how we collaborate to provide business solutions.

What we offer:

• Support towards completing a Level 3 apprenticeship in Digital support technician with learning provider BPP.
• Learn and apply industry-specific knowledge and techniques under the guidance of experienced professionals.
• Progress through a development journey aiming to build foundational skills that are key for your future success.
• Tailored induction and ongoing skills and knowledge sessions to help you build understanding of LSEG and bridge the gap between education and the workplace.
• Connect with the wider early careers community and opportunities to contribute to the wider society via CSR initiatives and volunteering opportunities.

Completion of the apprenticeship at LSEG can open pathways into a range of specialist operational areas, including technical onboarding, client integration, and business or relationship management.

What we are looking for:

• We’re looking for someone curious, motivated, and eager to learn, with an interest in problem solving proven via academic studies or extracurricular activities.
• Have a step‑by‑step approach to gathering information.
• Enjoy working with others and be part of a small team.
• Attention to detail.
• Be curious about the world we live in, which has helped create an awareness of financial markets.
• Suitable for a candidate who will have completed their A Levels/BTEC or equivalent in 2025 or by August 2026 and achieved BBC/MMP.
• Ideal candidate would have studied one subject in maths, science, IT.

Requirements:

• Be over 18 years of age.
• Live in England.
• Not already be in full‑time education at the point of start date.
• Achieved level 3 Qualification (Apprenticeship/A‑Levels/BTEC etc.).
• 5 GCSEs including English and Maths at Grade 4 (C).
• Not be entered for a qualification of the same type, content and level as that of this qualification.

Recruitment Process:

We have designed the process to be fair and consistent for everyone who applies. During the process you will be asked a series of questions, so we can get to know you better, and understand if we are a great fit for you. We want to understand your interests and passions in relation to completing an apprenticeship.

The first stage involves making an application and submitting your resume – closing date for applications is 20 March 2026. The next stage is an untimed Immersive Online Assessment. The second stage is a video interview using a strength‑based interview format. The final stage is a half‑day in‑person assessment centre in April which involves several different types of exercises – further information is provided at the point of invite. Successful candidates will start September on a starting salary of £24,700 pa + apprentice bonus.

Life at LSEG:

At LSEG, we provide our employees with a comprehensive benefits portfolio as part of a competitive total rewards package. Our benefit plans are designed to supplement the financial, emotional and physical wellbeing of our employees and their families at all stages of their life. We encourage an appreciative, collaborative, and inclusive culture that promotes employee and organisational wellbeing. We believe in remunerating our people with a range of attractive benefits such as:

• Emotional wellbeing: Annual wellness allowance; Employee assistance programme.
• Physical wellbeing: Private Medical Insurance; Optional dental Insurance; Gym membership & discounts.
• Financial wellbeing: Life Insurance; Income protection; Pension.
• Other benefits: MyOffers: access to a range of retail discounts.

We believe hybrid working makes more possible and recognise difference as a good thing. Everyone will spend 3 days in the office with colleagues, but you’ll be trusted to work flexibly, in a way that delivers excellence.

LSEG Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you’re ready to take your career to the next level and make a significant impact, we’d love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is to drive financial stability, empower economies and enable customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation, provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.