At a Glance
- Tasks: Manage the Collateral Production Support Team and resolve application issues.
- Company: Join LSEG, a global leader in financial markets infrastructure.
- Benefits: Competitive salary, diverse culture, and opportunities for personal growth.
- Other info: Dynamic role with opportunities for career advancement and teamwork.
- Why this job: Make a real impact in the financial sector while developing your skills.
- Qualifications: Strong communication skills and experience with application support.
The predicted salary is between 56700 - 69300 £ per year.
ABOUT US
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business.
We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us.
With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs.
It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years.
Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.
LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific.
We employ 25,000 people globally, more than half located in Asia Pacific.
LSEG's ticker symbol is LSEG.
OUR PEOPLE
People are at the heart of what we do and drive the success of our business.
Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential.
We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives.
We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference.
Our workplace generates an enriching and rewarding experience for our people and customers alike.
Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.
We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise.
As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.
Role Profile
The role would be managing the Collateral Production Support Team for the respective production, pre-production, and test functions.
This role involves investigating issues, developing fixes, supporting new releases, performing general maintenance and infrastructure administration tasks.
Improvements through support process changes and performance tuning is also required.
May be required to work across multiple shift rotas according to the monthly roster. Out of hours support overnight required and across weekends and Bank Holidays.
Good communication skills and business knowledge is required for working with business teams during investigations.
Candidate need to be subject matter experts in the underlying infrastructure & technologies used by the applications.
They may be required to provide detailed technical support to developers producing bug fixes & new releases of applications.
Must be self-motivating with the ability to prioritize workload amongst the team.
This role would also include considerable people management and stakeholder management responsibilities.
Key Responsibilities
- Support of the LSEG Post Trade / London Clearing House (LCH) applications related to Shared Services Platforms / Clearing Services which are part of London financial market infrastructure.
- Support Incidents and Problems Analyse problems and decide on suitable resolutions.
- Analyze wider infrastructure issues for potential impacts on underlying applications
- Apply resolutions following the LCH Change Management procedure
- Report status to relevant business and IT teams
- Record progress of incident resolution in Service Now
- Follow detailed incident management procedures
- Monitor Service Now for Incidents and Problems
- Bug fixes and improvements to LCH products Analyze and update system monitoring tools for current health and potential future points of failure
- Identify longer term fixes for application bugs and small functionality enhancement requests
- Creating metrics to measure the effectiveness of the system
- Implement application fixes
- Update Bitbucket with source code changes where vital
- Update relevant WIKI/ documentation with changes
- Provide input to the Release process for new releases
- Work to the ITIL standard following LCH policies
- Maintain working relationship with business & technical teams
- Out of hours support / On-call support Be available for overnight support of production services to ensure successful completion of processing
- Respond to overnight calls and deal with issues
- Support weekend releases and maintenance work
- Participate in Disaster Recovery exercises
- Assist in project related work Carry out requirements as defined
- Provide advice during bug fixes, design and implementation
- Act as subject matte
Manager, Application Management • CaLM App Support in London employer: LSEG Business Services RM
LSEG is an exceptional employer that prioritises the growth and development of its employees within a dynamic and inclusive work culture. With a commitment to diversity and innovation, we offer meaningful career opportunities in a global environment, empowering our team to fulfil their potential while contributing to the financial stability of communities worldwide. Our headquarters in the UK provides a vibrant setting for collaboration and excellence, making LSEG a rewarding place to advance your career in audit and regulatory engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Application Management • CaLM App Support in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like LSEG Business Services RM. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Manager, Application Management • CaLM App Support in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to LSEG Business Services RM.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on LSEG Business Services RM's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at LSEG Business Services RM
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with LSEG Business Services RM.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at LSEG Business Services RM will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former LSEG Business Services RM employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
