IT 2nd Line Service & Support Engineer in London

We are looking for a highly motivated and customer-focused IT 2nd Line Service & Support Engineer to join our IT Services team on a fixed-term maternity cover contract. This is an exciting opportunity to play a key role in delivering high-quality IT support across a dynamic, multi-site college environment. You will provide both 1st and 2nd line technical support, ensuring staff and students can rely on stable and effective IT services to support teaching and learning.

What You’ll Be Doing

• Providing excellent customer service and technical support to staff and students across multiple campuses
• Diagnosing and resolving hardware, software, network and user issues in a timely manner
• Carrying out proactive checks in classrooms and learning spaces to prevent issues before they arise
• Supporting system monitoring and maintenance activities
• Logging and managing incidents via the service desk system (TOPdesk)
• Identifying recurring issues and contributing to service improvements
• Creating and maintaining technical documentation and knowledge articles
• Supporting and mentoring junior IT staff and apprentices

What We’re Looking For

We are particularly interested in candidates with strong technical experience in:

• Desktop support and end-user computing environments
• Windows 11 support and deployment
• Microsoft 365 (O365) administration and troubleshooting
• AI-enabled tools (e.g. Copilot, automation, or emerging workplace AI technologies)
• Microsoft SCCM / Endpoint Configuration Manager for device management and deployment

In addition, you will be:

• Passionate about delivering excellent IT support and customer service
• A strong problem solver who takes ownership of issues through to resolution
• Confident working across a range of Microsoft technologies
• Able to prioritise workload and work effectively under pressure
• A team player who can also work independently
• Proactive, organised, and committed to continuous improvement

Desirable (but not essential)

• Experience with Cisco/HP networks and VLANs
• Knowledge of ITIL processes or an ITIL Foundation qualification
• Experience working in a busy service desk or IT support environment

Working Pattern

This role supports a flexible service window:

• Monday–Thursday: 8:00am – 8:00pm
• Friday: 8:00am – 5:00pm

Flexibility is required to work within these hours.

Why Join Us?

• Be part of a supportive, collaborative IT team
• Gain experience across a large, multi-site environment
• Work with modern technologies including AI tools and cloud platforms
• Contribute to key projects and service improvements
• Develop your technical skills and career

About Us

London South East Colleges (LSEC) is one of London’s largest and most successful further education providers, with seven campuses across Bexley, Bromley, Greenwich and Lambeth and around 1,000 staff. Each year, we support more than 13,000 students through a wide portfolio of vocational courses, apprenticeships and other programmes that are closely aligned to employer and industry need. Our staff work with learners from all backgrounds, many of whom face significant barriers, and play a direct role in improving social mobility and life chances across south east London and beyond.

We are committed to developing our people. This includes high-quality professional development, leadership and management training, and clear opportunities for progression across the College and the wider Group. We encourage colleagues to develop their skills, share expertise and build long-term careers with us, supported by a culture that values collaboration, professionalism and continuous improvement.

LSEC is part of the Elevare Civic Education Group, which also sponsors London South East Academies Trust. The Trust is a growing and successful Multi-Academy Trust, currently comprising mainstream, special and alternative provision schools across Bromley, Bexley, Surrey, Sussex and Lambeth.

Benefits

• We offer a highly competitive benefits package, including excellent annual leave and a generous pension through the Teachers’ Pension Scheme or Local Government Pension Scheme depending on role.
• Access to an Employee Assistance Programme
• Cycle to work scheme
• Annual season ticket loan
• Access to the Discounts for Teachers portal
• Free Wi-Fi access in over 10,000 locations worldwide through Eduroam
• Access to our on-site gym at Bromley campus and discount at other local gyms
• Discounts in our in-house restaurants and on hair and beauty treatments

Equal Opportunities

London South East Colleges is fully committed to equality of opportunity and to creating a diverse, inclusive and respectful working environment, free from discrimination and harassment. We welcome applications from all sections of the community, regardless of race, nationality, ethnic origin, religion or belief, sex, gender identity, sexual orientation, disability, age, parental status or marital or partnership status.