Lead Generation and Telemarketing Apprentice

About the role

Please note we don't have a fixed closing date but instead will close the role when we have sufficient applicants to interview so apply soon to not miss out!

MAIN PURPOSE OF THE JOB: To generate leads for SWAP courses and other programmes, working in a target‑driven environment to maximise learner recruitment.

The role also involves supporting departments with a range of administrative duties to ensure the effective delivery and coordination of programmes.

The apprentice will undertake daily activities involving communication with employers and internal and external stakeholders, and will provide administrative support to teaching staff and the wider department to ensure effective coordination and delivery of programmes.

Duties and Responsibilities

• To increase employer engagement by actively sourcing and developing relationships with employers to secure additional live vacancies, supporting learner progression and strengthening opportunities linked to SWAP and other courses.
• Manage inbound and outbound calls with learners, including welcome calls, support calls, and queries.
• Respond to electronic enquiries, providing guidance, advice, or signposting.
• Maintain accurate learner contact records.
• Support retention, engagement, and completion activities, including newsletters.
• Support the Co‑ordinator and senior administrator with reports, admin tasks, and meeting minutes.
• Provide general administrative support, including stationery orders.
• Manage employer and learner enquiries across phone, email, and post.
• Support marketing activity including calls, emails, post, and newsletters.
• Re‑engage former employers and support partnership development.
• Maintain accurate CRM records and campaign data.
• Run reports to support campaign monitoring and performance.
• Build and maintain relationships with employers.
• Support events and networking activities when required.
• Meet agreed targets and KPIs.

Benefits

• Access to an Employee Assistance Programme
• Cycle to work scheme
• Annual season ticket loan
• Access to the Discounts for Teachers portal
• Free Wi‑Fi access in over 10,000 locations worldwide through Eduroam
• Access to our on‑site gym at Bromley campus and discount at other local gyms
• Discounts in our in‑house restaurants and on hair and beauty treatments
• Equal Opportunities

London South East Colleges is fully committed to equality of opportunity and to creating a diverse, inclusive and respectful working environment, free from discrimination and harassment.

We welcome applications from all sections of the community, regardless of race, nationality, ethnic origin, religion or belief, sex, gender identity, sexual orientation, disability, age, parental status or marital or partnership status.

As a Disability Confident Committed employer, we guarantee an interview to applicants who declare a disability and meet the essential criteria for the role.

If you require any reasonable adjustments to support you through the application or interview process, please contact People Services at peopleservices@lsec. ac. uk.

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