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- Tasks: Be the friendly face of our Student Hub, assisting students and visitors with their queries.
- Company: Join London South East Colleges, a leading education provider transforming lives through learning.
- Benefits: Enjoy 27 days annual leave, excellent pension schemes, and access to onsite gym and discounts.
- Why this job: Make a real impact in students' lives while working in a supportive and inclusive environment.
- Qualifications: No specific qualifications required; just bring your enthusiasm and great communication skills!
- Other info: Flexible hours with occasional weekend work; perfect for students looking to gain experience.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking a friendly, professional, and proactive individual to join our Student Hub team as a Front Desk Advisor. This is a key front-of-house role, providing a welcoming and efficient service to students, staff, visitors, and the wider public—whether in person, by phone, or electronically.
Key Responsibilities
- Act as the first point of contact for all College enquiries and services
- Maintain safeguarding and visitor security procedures
- Provide accurate information on College courses, services, and events
- Operate the College switchboard and reception equipment
- Support student recruitment and participate in promotional events
- Maintain and update the College’s information bank
- Collaborate with the wider Student Hub team to ensure seamless service delivery
- Contribute to quality assurance and continuous improvement initiatives
Working Pattern
This role requires flexibility to support College operations between 8:00 a.m. and 9:00 p.m., Monday to Friday, with occasional weekend work. A minimum of 9 Saturdays per year is expected, particularly during enrolment and open events. Attendance at staff development sessions is mandatory.
Benefits
- Annual leave of 27 days (excluding bank holidays) plus a further three days over the Christmas break
- Up to two additional College closure days throughout the year
- Leave for volunteering
- Excellent pension schemes, including employer contributions
- Access to our Employee Assistance Programme
- Free onsite parking
- Cycle to work/bike loan scheme
- Annual season ticket loan
- Access to the 'Discounts for Teachers' portal
- Free Wifi access in over 10,000 locations worldwide
- Eduroam
- Access to our onsite gym at Bromley, discounts in our in-house restaurants and on our hair and beauty treatments
Equal Opportunities
London South East Colleges is fully committed to being an Equal Opportunities Employer, and creating a diverse and inclusive workspace, free from discrimination and harassment. We welcome and encourage applications from all, regardless of race, nationality, ethnic origin, religion/belief, sex, gender identity, sexual orientation, disability, age, parental status and/or marital/partnership status.
As a Disability Confident-Committed employer, we will offer an interview to any applicant that declares they have a disability and meets the minimum job role criteria. If you have accessibility needs and/or require any adjustments for the application and interview process, please email us at peopleservices@lsec.ac.uk.
In line with KCSIE (Keeping Children Safe in Education) guidance we conduct social media checks for all candidates who are shortlisted for roles in order to ascertain their suitability to work with children and young adults. As the College supports a number of children and vulnerable adults, all staff are exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974. Accordingly, all staff will be subject to an ‘Enhanced’ DBS (formerly CRB) check, along with a Children’s Barred List check if in regulated activity. Any offers of appointment may be withdrawn if these checks prove to be unsatisfactory to the College.
Front Desk Advisor employer: LSEC
Contact Detail:
LSEC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Advisor
✨Tip Number 1
Familiarise yourself with the College's courses and services. Being knowledgeable about what the College offers will help you provide accurate information to students and visitors, showcasing your proactive approach.
✨Tip Number 2
Practice your communication skills, both verbal and written. As a Front Desk Advisor, you'll be the first point of contact, so being able to convey information clearly and professionally is crucial.
✨Tip Number 3
Demonstrate your customer service skills in any interactions you have prior to the interview. Whether it's through networking or casual conversations, showing that you can engage positively with others will set you apart.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours. Since the role requires availability between 8:00 a.m. and 9:00 p.m., showing that you're willing to adapt will make you a more attractive candidate.
We think you need these skills to ace Front Desk Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements of the Front Desk Advisor position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Personal Statement: Write a compelling personal statement that showcases your enthusiasm for the role and the college. Mention specific experiences that demonstrate your customer service skills and ability to handle enquiries effectively.
Highlight Relevant Experience: In your CV, emphasise any previous roles that involved front-of-house duties or customer interaction. Use bullet points to clearly outline your achievements and responsibilities in those positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Front Desk Advisor.
How to prepare for a job interview at LSEC
✨Show Your Friendly Side
As a Front Desk Advisor, being approachable and friendly is key. Make sure to greet everyone with a smile and maintain a positive attitude throughout the interview. This will demonstrate your ability to create a welcoming environment for students and visitors.
✨Know the College Inside Out
Familiarise yourself with London South East Colleges' courses, services, and events. Being able to discuss these confidently will show your genuine interest in the role and your readiness to provide accurate information to students and staff.
✨Demonstrate Flexibility
Highlight your willingness to work flexible hours, including weekends. The role requires adaptability, so share any previous experiences where you successfully managed varying schedules or responsibilities.
✨Emphasise Team Collaboration
The role involves working closely with the Student Hub team. Be prepared to discuss examples of how you've collaborated with others in past roles, showcasing your ability to contribute to seamless service delivery and quality assurance initiatives.