At a Glance
- Tasks: Lead a large-scale ServiceNow transformation program for a telecom client.
- Company: Dynamic telecom company focused on innovative IT solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on Agile methodologies and multi-vendor management.
- Why this job: Make a significant impact in transforming telecom operations with cutting-edge technology.
- Qualifications: 18+ years in IT, 10+ years in program leadership, and experience with ServiceNow.
The predicted salary is between 70000 - 85000 £ per year.
18+ years of overall IT experience with 10+ years in program / delivery leadership roles managing large enterprise transformation programs.
We are looking for an experienced Portfolio/ Program Manager/Delivery Director - with ServiceNow and or Remedy service assurance to lead and manage a large-scale ServiceNow transformation program for a Telecom client. The role involves overseeing multiple workstreams, managing multi-vendor delivery teams, and ensuring successful program execution using Scaled Agile methodologies (SAFe / Agile at scale). The Program Manager will be responsible for strategic planning, governance, delivery management, stakeholder engagement, financial management, and risk mitigation while ensuring alignment with business objectives and technology roadmaps.
Key Responsibilities
- Lead end-to-end delivery of a large ServiceNow transformation program for telecom operations.
- Manage multiple workstreams including ITSM, ITOM, CMDB, TSOM, TSM, CSM, and integrations.
- Drive program execution aligned with business transformation goals.
- Establish and maintain program governance frameworks.
- Lead program execution using Scaled Agile frameworks (SAFe / Large Scale Agile).
- Coordinate across multiple Agile Release Trains (ARTs) and Scrum teams.
- Facilitate Program Increment (PI) Planning, Sprint Reviews, Release Planning, and Retrospectives.
- Ensure cross-team dependencies are managed effectively.
- Manage delivery across multiple vendors, system integrators, and internal teams.
- Ensure alignment across vendors on delivery timelines, quality standards, and architecture guidelines.
- Resolve vendor conflicts and manage collaboration frameworks.
- Act as the primary interface between business leadership, IT leadership, and vendor teams.
- Provide regular program updates to executive stakeholders.
- Manage stakeholder expectations and drive alignment on priorities.
ServiceNow delivery director employer: LSA Recruit
As a leading employer in the IT sector, we pride ourselves on fostering a dynamic and inclusive work culture that encourages innovation and collaboration. Our commitment to employee growth is evident through our comprehensive training programmes and opportunities for advancement within large-scale transformation projects, particularly in the exciting field of ServiceNow. Located in a vibrant tech hub, we offer competitive benefits and a supportive environment that empowers our team to thrive both personally and professionally.
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We think you need these skills to ace ServiceNow delivery director
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