Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead end-to-end user research activities and support design processes.
- Company: Join Mastek, a leader in user-centred design and consulting.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Make an impact in healthcare while developing your skills in a collaborative environment.
- Qualifications: Experience in user research, agile teams, and consultancy is essential.
- Other info: Mentoring opportunities available; familiarity with GDS/NHS standards is a plus.
The predicted salary is between 43200 - 72000 £ per year.
User-centred design
Overview
Scope and deliver components of end-to-end user research activities in a variety of programme contexts. Recommend and execute appropriate user research activities based on project needs. Create and maintain phase-appropriate user research deliverables. Clearly articulate project problems, scopes, and success criteria to diverse audiences through compelling communication. Respond to challenges, supporting the team to reach a resolution. Support clients through all phases of the design process, from ideation to implementation. Effectively communicate with stakeholders within the client team, ensuring alignment and buy-in, and be seen by the client project team and senior client stakeholders as experienced in user-centred design (UCD).
Upskill and educate stakeholders and colleagues on user-centred design approaches and methods, and agile approaches to transformation and delivery. Show commercial awareness, looking for new opportunities to deliver for the client or identifying opportunities for cross-selling services. Raise blockers or risks within delivery for the team, and support the delivery manager (or project lead) to resolve these. Play a supporting role in creating persuasive business proposals. Apply UCD and agile approaches to bids for transformation projects, ensuring alignment with client needs and expectations.
Community Development
- Contribute to the evolution of Mastek’s user-centred design and consulting strategy
- Support the development of propositions and ‘points of view’ for applying design thinking approaches in new markets and clients
- Support the development of the community, applying Design Operations principles
Requirements
Experience
- Demonstrate relevant user research experience within agile teams and complex programmes
- Demonstrated application of user research methods and tools
- Proven experience in conducting user research and translating findings into actionable insights
- Experience in consultancy
- Mentoring experience of UCD/research teams
- Familiarity with GDS/NHS service standards and assessments and experience of running Discoveries to GDS/NHS Service Standard
- Sector experience in healthcare is a bonus
Skills
- Strong stakeholder management and communication skills, with the ability to gain buy-in for approach
- Strong facilitation skills for both remote and in-person workshops, meetings and research sessions
- Ability to manage complex, ambiguous projects and organizational dynamics
- Skills and experience in related disciplines such as service design, and content/communication design are a plus
for more info, please share updated CV at shameena@Lsarecruit.co.uk
#J-18808-Ljbffr
Senior User Researcher (GDS) employer: LSA Recruit
Contact Detail:
LSA Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior User Researcher (GDS)
✨Tip Number 1
Familiarise yourself with user-centred design (UCD) principles and methodologies. Being able to discuss these concepts fluently during interviews will demonstrate your expertise and alignment with our values at StudySmarter.
✨Tip Number 2
Showcase your experience in agile environments by preparing examples of how you've successfully conducted user research in complex projects. This will help you stand out as a candidate who can thrive in our dynamic setting.
✨Tip Number 3
Prepare to discuss your stakeholder management skills. Think of specific instances where you've gained buy-in from diverse audiences, as this is crucial for the role and will highlight your communication prowess.
✨Tip Number 4
If you have experience in healthcare or familiarity with GDS/NHS service standards, make sure to emphasise this during your discussions. It could give you an edge over other candidates and show your understanding of the sector.
We think you need these skills to ace Senior User Researcher (GDS)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant user research experience, particularly within agile teams and complex programmes. Emphasise your familiarity with GDS/NHS service standards and any sector experience in healthcare.
Craft a Compelling Cover Letter: In your cover letter, clearly articulate your understanding of user-centred design and how your skills align with the job requirements. Mention specific user research methods you've applied and how they led to actionable insights.
Showcase Communication Skills: Demonstrate your strong stakeholder management and communication skills in your application. Provide examples of how you've gained buy-in for your approach and facilitated workshops or meetings effectively.
Highlight Mentoring Experience: If you have mentoring experience, be sure to include it in your application. Discuss how you've supported UCD/research teams and contributed to their development, as this aligns well with the role's requirements.
How to prepare for a job interview at LSA Recruit
✨Showcase Your User Research Experience
Be prepared to discuss your previous user research projects in detail. Highlight specific methods you used, the challenges you faced, and how you translated findings into actionable insights. This will demonstrate your hands-on experience and understanding of user-centred design.
✨Communicate Clearly with Stakeholders
Practice articulating complex project problems and success criteria in a way that is easy for diverse audiences to understand. Use examples from your past work to illustrate how you have successfully gained buy-in from stakeholders and facilitated alignment within teams.
✨Demonstrate Your Mentoring Skills
Since mentoring is part of the role, be ready to share experiences where you have guided or supported junior team members. Discuss your approach to upskilling others in user-centred design and how you foster a collaborative learning environment.
✨Prepare for Agile Discussions
Familiarise yourself with agile methodologies and be ready to discuss how you've applied them in your previous roles. Highlight any experience you have with GDS/NHS service standards, as this will be particularly relevant to the position.
