At a Glance
- Tasks: Lead the design and implementation of ServiceNow modules and ensure platform excellence.
- Company: Join a dynamic tech company in London, shaping the future of IT service management.
- Benefits: Competitive contract pay, flexible work environment, and opportunities for professional growth.
- Other info: Collaborative team culture with exciting projects and career advancement opportunities.
- Why this job: Be at the forefront of innovative IT solutions and make a real impact.
- Qualifications: Strong ServiceNow experience and excellent problem-solving skills required.
The predicted salary is between 70000 - 90000 £ per year.
Job Description
- \n We have an exciting job opportunity for
- Service Now Designer/Service Now Architect role at
- London, UK - Contract
Role
Service Now Designer/Service Now Architect (ITSM, ITOM, ITAM, HRSD, CSM, GRC, Sec Ops) \n
Duration
Contract \n
Location
- London, UK \n
- Service now Architect
- \n Key Responsibilities \n \n
- Serve as the technical authority on Service Now architecture, design, and best practices. \n
- Define and drive the overall platform strategy, roadmap, and governance. \n
- Lead the design and implementation of Service Now modules, including ITSM, ITOM, ITAM, HRSD, CSM, GRC, Sec Ops, and custom applications. \n
- Ensure platform scalability, security, performance, and integrations with other enterprise systems. \n
- Provide technical leadership in solution design workshops, architecture reviews, and governance boards. \n
- Collaborate with stakeholders, business analysts, and development teams to align solutions with business objectives. \n
- Mentor and guide Service Now developers and administrators on technical best practices. \n
- Stay updated on Service Now product releases, marketplace solutions, and industry trends to recommend enhancements. \n
- Ensure compliance with enterprise architecture, security, and regulatory requirements. \n \n Required Qualifications \n \n
- Strong experience with Service Now ITSM and at least 2 other modules (TSOM, ITOM, ITAM, HRSD, CSM, GRC, Sec Ops). \n
- Proven expertise in Service Now integrations (REST, SOAP, APIs, MID Servers, etc.). \n
- Experience with Service Now Scripting (Java Script, Glide, Flow Designer) and Service Now data model. \n
- Knowledge of ITIL/ITSM processes and best practices. \n
- Experience designing and implementing CMDB and Discovery. \n
- Excellent problem-solving, communication, and stakeholder management skills. \n
- Telecom domain Experience is MUST \n \n Preferred Qualifications \n Service Now Certified System Administrator (CSA). \n Service Now Certified Implementation Specialist (CIS) in multiple modules. \n Service Now Certified Application Developer (CAD). \n Service Now Certified Technical Architect (CTA) or progress toward certification. \n Experience with Agile/Scrum delivery methodologies. \n Exposure to cloud technologies (AWS, Azure, GCP) and enterprise IT ecosystems. \n
- Service Now Designer
- \n Roles and Responsibilities \n \n
- Implementation of Service Now Modules, administration, improvement and support of latest Service Now platform. \n
- Perform all aspects of Platform Administration, Design, Development and implementation of Service Now. \n
- Perform minor and major enhancements requests to a clients Service Now instance(s), including changes to the user interface, system properties, foundation data, existing workflows. \n
- Extensive experience of working with Service Now glide objects such as Glide Records, Glide System, Glide Aggregate, Glide Ajax etc. \n
- Facilitate roll out of new applications and modules in Service Now \n
- Identify system deficiencies, recommend solutions as a trusted advisor to clients \n
- Perform Service Now upgrade administration assistance to ensure clients leverage of the latest releases of the Service Now application ensuring implementation occurs in a timely manner with minimal or no disruption to client IT operations \n
- Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible \n
- Ensure tool configuration consistency across development, testing and production environments \n
- Experience analysing the issue, estimating the efforts and proposing solutions or prototyping. Rigorously follow Service Now development best practices. \n
- System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP \n
- Flexible and has the ability to manage multiple projects concurrently \n
- Deep functional and technical knowledge of the Service Now and demonstrable experience with Service Now platform navigation, administration, configuration, and Scripting \n
- Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) \n
- Understanding of Agile based approach to software development (SCRUM experience a plus) \n
- Ability to work remotely and largely unsupervised, and to deliver to written requirements \n
- Effective communication skills via verbal and non-verbal methods \n
- Strong attention to detail \n
- Problem solving ability \n
- Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators \n
- Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable \n
- Effectively manage and execute high level tasks assigned via 'stories' \n
- Assists Junior Analysts through project(s) life cycles \n
- Manages work against an often-demanding timeline \n
- Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily \n \n Secondary Skills \n \n
- Experience in Service Now (ITSM, ITAM, CSM, ITOM, IRM, CMDB) \n
- Understanding of the project delivery life cycle and processes \n
- Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components \n
- Strong interpersonal skills with the ability to work well with all levels of staff \n
- Consultative and analytical approach \n
- Real world exposure to cloud technologies and S-a-a-S \n
- Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas \n
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Designer/ServiceNow Architect (ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps) in London
✨Get Involved in IT Consulting Communities
Join popular online forums and communities specifically for IT consultants, like Spiceworks or TechRepublic. This is a fab way to connect with potential clients and stay updated on industry trends that could lead to freelance gigs.
✨Showcase Your Skills with a Public Portfolio
Create a portfolio website where you showcase your IT consulting projects, case studies, and testimonials from past clients. This not only builds your credibility but also makes it easier for potential clients to see what you can offer.
✨Utilise Freelance Platforms
Don’t shy away from platforms like Upwork or Freelancer. They're great for finding freelance gigs in IT consulting. Just make sure your profile is well-crafted and highlights your skills effectively—first impressions matter!
✨Tap into Your Network
Reach out to your existing connections in the IT sector and let them know you’re available for freelance projects. This could also mean attending local tech meetups or webinars where you can not only learn but find new clients. And remember, if you see a role that looks right, apply through our website at LSA Recruit for the best chance!
We think you need these skills to ace ServiceNow Designer/ServiceNow Architect (ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps) in London
Some tips for your application 🫡
Show Off Your Tech Toolbox:Let’s be real: in IT consulting, your skills and tools can make or break the project. Make sure your CV includes a solid list of the technologies you’ve worked with and any specific programming languages you're fluent in. If you’ve got experience with project management tools, like JIRA or Trello, shout about that too! It shows you're not just a tech head, but you can manage the chaos too.
Your Portfolio is Your Best Mate:As a freelancer, your portfolio is your calling card. Make it shine! Include case studies of projects you’ve worked on that highlight your problem-solving skills and the impact of your work. Make sure to detail the challenges faced and how you overcame them—clients love to see tangible results. A well-structured portfolio is your best chance to impress!
Tailor Your Approach:Unlike full-time applications, freelance gigs need that personal touch. Write a cover letter that doesn't just highlight your skills but also your understanding of LSA Recruit and what they’re looking for. Explain how your unique approach can solve their challenges. This kind of personalisation shows you care and sets you apart from the cookie-cutter applications.
Be Clear on Your Rates and Availability:When applying for freelance roles, clarity is key! Include your rates and availability upfront in your application to avoid any confusion later. This honesty will save both you and LSA Recruit time, and it shows you’re serious about doing business. We believe it’s best to be transparent right from the get-go!
How to prepare for a job interview at LSA Recruit
✨Showcase Your Problem-Solving Skills
In IT consulting, they’ll want to see how you tackle real-life client issues. Prepare to discuss specific case studies from your freelance experience where you've demonstrated your problem-solving prowess. Come armed with examples that highlight the strategies you used and the results achieved.
✨Pitch Your Portfolio Like a Pro
As a freelancer, your portfolio is your calling card. Make sure it’s not just a collection of past projects but a narrative of your journey. Be ready to discuss how each project reflects your capability and how you can bring value to LSA Recruit. Tailor this pitch to highlight projects that align closely with what they seek.
✨Brush Up on the Latest Tech Trends
IT consulting is all about staying ahead of the game. Make sure you’re familiar with the latest tools and technologies that are shaping the industry. You might get asked about a specific platform or software, so having fresh knowledge will give you the edge over other candidates.
✨Be Prepared for Hypothetical Scenarios
Expect some hypothetical or situational questions that assess how you'd handle various client scenarios. Practice thinking on your feet and responding to questions about project challenges or client interactions. This shows your adaptability and readiness for the freelance lifestyle, which works differently from traditional employment.
