Program\'s Operations and Quality Lead in London

We are seeking a highly organized, detail‐driven Program Operations & Quality Lead to support a global outsourced program. This role serves as the primary liaison between the Programs team and the LRQA Assessment/Auditing team, ensuring seamless coordination, consistent quality, and operational excellence across all field assessments. This is a pivotal role for someone who thrives in a fast‐paced environment, enjoys cross‐functional collaboration, and is passionate about delivering high‐quality program outcomes at scale.

Key Responsibilities

• Program Coordination & Scheduling
  • Oversee and manage the end‐to‐end scheduling of visits across global markets.
  • Ensure alignment between program requirements, auditor availability, and market timelines.
  • Maintain clear communication channels between the Programs team, Assessment team, and Auditors for escalation and quality alignment.
• Auditor Management & Calibration
  • Lead calibration efforts across all auditing teams to ensure consistency and accuracy in assessments.
  • Own the auditor training lifecycle, including onboarding, refresher training, and updates to methodology or tools.
  • Provide ongoing support to auditors regarding field instructions, program updates, and operational guidance.
• Quality Assurance & Report Oversight
  • Implement and manage a structured report review process to ensure accuracy, clarity, and adherence to program standards.
  • Monitor quality trends and proactively address gaps through training, communication, or process improvements.
  • Serve as the escalation point for issues arising during audits, ensuring timely resolution and clear documentation.
• Program Reporting & Insights
  • Support the maintenance of final program dashboards and reporting outputs.
  • Partner with internal teams to ensure data accuracy, timely updates, and actionable insights.
  • Contribute to continuous improvement initiatives by identifying operational bottlenecks and recommending solutions.

Qualifications & Experience

• Experience in program operations, quality assurance, field auditing, or a similar coordination role.
• Strong organizational and project management skills with the ability to manage multiple workflows simultaneously.
• Excellent communication skills and comfort working with cross‐functional teams across the globe.
• Ability to analyze data, identify trends, and translate insights into action.
• Fluency in English.

What We Offer

• Opportunity to support a high‐visibility, multinational program with a global brand.
• Collaborative, supportive team environment.
• Flexibility to work from the UK, Ireland, or Portugal.

Pre-Employment Checks

If you are successful in securing a role with us, we will carry out pre‐employment checks in accordance with what is allowed under local law. These checks will include the right to work, identification, verification of employment history, education, and criminal records. We may involve a third‐party supplier to run the background checks as needed and your data will be retained for a period as needed for the purpose of employing you. Your data will be stored in accordance with all relevant privacy legislation. Please contact us if you have any questions or concerns.

Diversity and Inclusion at LRQA

We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business. Together our employees make our communities better and we want you to be part of our diverse team!