LRQA is seeking a seasoned leader to head the global Service Desk, delivering high-quality IT support to LRQA employees worldwide. You will line-manage three Service Desk Team Leads and six Analysts, mentoring the team and acting as a key escalation point for major incidents to minimise business disruption.
Focus is on continuous process improvement, tool optimisation, and service level achievement, while fostering a customer-centric culture and collaborating with IT and security teams across
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Global Service Desk Leader – ITIL & Incident Expert in Birmingham employer: LRQA
At LRQA, we pride ourselves on being an exceptional employer, offering a collaborative work environment in Birmingham where your contributions are valued and professional growth is encouraged. With a focus on employee development, flexible working arrangements, and a comprehensive benefits package, we empower our team to thrive while making a meaningful impact in the assurance and risk management sector.
