LRQA is seeking a senior Service Desk Lead to steer the global Service Desk function, ensuring high-quality IT support for LRQA employees worldwide. You will line manage 3 Team Leads and 6 Analysts, drive continuous improvement, and act as a key escalation point for major incidents to minimize business disruption.
Ideal candidates will have 5+ years of leadership in IT service delivery, ITIL v4 expertise, and strong stakeholder management.
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Global Service Desk Lead – ITIL & Incident Excellence in Birmingham employer: LRQA
At LRQA, we pride ourselves on being an exceptional employer, offering a collaborative work environment in Birmingham where your contributions are valued and professional growth is encouraged. With a focus on employee development, flexible working arrangements, and a comprehensive benefits package, we empower our team to thrive while making a meaningful impact in the assurance and risk management sector.
