LRQA is seeking a Senior Leader to head the global Service Desk, delivering high-quality IT support to employees worldwide. You will manage a team of Service Desk Team Leads and Analysts, act as a key escalation point for major incidents, and drive continuous improvement across processes, tools, and service levels.
You will collaborate with ITSM, Cyber Security, and Infrastructure to ensure seamless support and align with LRQA's strategic goals, while fostering a culture of service excellence
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Global Service Desk Leader in Birmingham employer: LRQA Group Limited 2021
As a leading employer in the engineering sector, LRQA offers an exceptional work environment that fosters innovation and collaboration. With a strong focus on digital transformation and AI-assisted engineering, employees are empowered to drive meaningful change while benefiting from continuous professional development opportunities. The company's commitment to modern practices and a supportive culture ensures that every team member can thrive and contribute to impactful projects in a dynamic setting.
