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For Companies At a Glance
- Tasks: Be the welcoming face of luxury living, delivering exceptional service to residents and guests.
- Company: Join LRM Prime, a leader in upscale residential management in Central London.
- Benefits: Enjoy a competitive salary, benefits package, and career development opportunities.
- Why this job: Work in one of London's most prestigious developments and make a real impact.
- Qualifications: Excellent communication skills and a proactive, reliable personality are essential.
- Other info: Be part of a high-performing team in a dynamic and inclusive environment.
The predicted salary is between 36000 - 60000 ÂŁ per year.
LRM Prime specializes in delivering exceptional residential management services to upscale residential and mixed‑use developments, primarily in the prestigious heart of Central London. With unmatched expertise in managing prime and super‑prime properties, we bring our clients' brands and values to life, offering bespoke solutions that elevate luxury living to the next level. Step into the heart of luxury living at our prime Canary Wharf residence where we are redefining service in one of London’s most iconic neighbourhoods.
What You’ll Do!
- Brand Ambassador: Act as a brand ambassador, offering a warm and professional welcome to all residents and visitors. Communicate effectively across multiple channels, including in person, phone, email, and resident app.
- Deliver Exceptional Resident Services: Manage incoming and outgoing deliveries, ensuring timely notifications via our Residents’ app. Handle key access requests through our Traka key system. Support private bookings and events in our amenity spaces, working closely with residents and external providers. Promote local amenities and services in the wider Canary Wharf area.
- Maintain Operational Excellence: Open and close communal facilities, ensuring bookings are acknowledged and spaces are clean and prepared. Conduct regular building patrols, reporting maintenance and safety issues through the correct channels. Respond to apartment or building issues, escalating to Customer Care or management where needed.
- Support Safety & Emergency Procedures: Be a contact for emergencies (e.g. leaks, supply issues, system failures). Act as Fire Marshal during incidents (full training provided). Support compliance with the Building Safety Act 2022, prioritizing the safety of everyone at the residence.
What We’re Looking For
- Excellent communication and customer service skills.
- A proactive, reliable, and approachable personality.
- Strong organisational skills and attention to detail.
- Ability to remain calm under pressure and handle emergencies confidently.
- Comfortable using technology (Resident apps, communication systems, etc.).
- Previous experience as a residential concierge, night duty manager or in a front‑of‑house/customer‑facing role.
- Excellent communication skills, both verbal and written.
- Ability to work under pressure.
Why Join Us?
- Work at one of London's most prestigious residential developments.
- Be part of a high‑performing team in delivering world‑class resident services.
- Competitive salary and benefits package.
- Opportunity for career development and progression.
If you are a proactive and detail-oriented concierge with a passion for excellence, we would love to hear from you!
EEO Statement: We are an equal opportunities employer and are committed to creating an inclusive environment for all employees. We welcome applications from all individuals regardless of age, disability, gender, gender identity, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We celebrate diversity and strive to ensure that everyone is treated fairly, with respect, and has access to equal opportunities throughout their career with us.
Night Concierge employer: LRM Prime LTD
Contact Detail:
LRM Prime LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Concierge
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at LRM Prime. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Show off your personality! When you get an interview, let your genuine self shine through. Remember, they’re looking for someone who fits into their luxury service culture, so be warm and approachable.
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle emergencies or tricky resident requests. They want to see how you think on your feet, so have some examples ready to go.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at LRM Prime.
We think you need these skills to ace Night Concierge
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can bring a warm, welcoming vibe to our team.
Tailor Your Application: Make sure to tailor your application to the Night Concierge position. Highlight your previous experience in customer-facing roles and any specific skills that match what we’re looking for, like communication and organisational skills.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our luxury environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our fantastic team!
How to prepare for a job interview at LRM Prime LTD
✨Know the Company Inside Out
Before your interview, take some time to research LRM Prime and their approach to luxury residential management. Understand their values and how they redefine service in Central London. This will help you align your answers with their expectations and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Night Concierge, excellent communication is key. Prepare examples of how you've effectively communicated in previous roles, whether in person, over the phone, or via email. Be ready to demonstrate your ability to handle various situations calmly and professionally.
✨Highlight Your Organisational Skills
The role requires strong organisational skills, so think of specific instances where you've successfully managed multiple tasks or events. Discuss how you prioritise responsibilities and ensure everything runs smoothly, especially under pressure.
✨Prepare for Emergency Scenarios
Since you'll be a contact for emergencies, it's crucial to show that you can remain calm and collected in stressful situations. Think of past experiences where you've dealt with emergencies or unexpected issues, and be prepared to discuss how you handled them effectively.
