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For Companies At a Glance
- Tasks: Be the friendly face of our luxury residents Club, managing bookings and events.
- Company: Join a vibrant new mixed-use development in Canary Wharf with stunning amenities.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and community engagement.
- Why this job: Perfect for those who love hospitality and want to create memorable experiences for residents.
- Qualifications: Experience in customer service or event management is a must; strong communication skills are key.
- Other info: Full training provided for emergency response; we value diversity and inclusivity.
The predicted salary is between 28800 - 43200 £ per year.
Are you a host within a private club, working in event management or front of house role?
The Residence!
This is an exciting opportunity for a Lifestyle Concierge to join our onsite team at a luxury vibrant, new mixed-use development in Canary Wharf.
The jewel in the crown is a 65-storey residential tower providing 502 new apartments along with a host of resident’s amenities including the residents Club on the 21st and 22nd floors, and the 63rd floor sky lounge, offering 180-degree views across the Capital.
The opulent amenities include private dining and wine tasting room, screening room, sophisticated winter garden and areas in which to meet and host. For fitness and relaxation, the wellness centre has it's gym, steam room, sauna and vitality pool whilst all being wrapped in stunningly curated detail and design.
What you will be doing!
- Serve as an AMBASSADOR delivering excellent levels of customer service and support.
- RECOGNISE and greet all residents and visitors, either in person at reception or via phone, email and any other communication channel.
- Ensure that the amenity areas in the residents Club (business suite, co-working space, screening room and winter garden) are opened/closed at the start/end of the day, prepared for use and managed throughout the day i.e. between bookings.
- Be the first point of contact within the residents Club Arrival Lounge, greeting residents and their guests, assisting with their use of the spaces and any queries they may have.
- Manage all bookings for amenity spaces via the resident app, dealing with any specific resident requests and ensure that access to spaces is activated for bookings.
- Assist residents with bookings for the private dining room and wine tasting room and their catering requirements (working closely with our preferred service partners such as the Hotel) and ensure the rooms are set up for each booking.
- Work in conjunction with senior management to organise a programme of events for the amenity spaces, working with key stakeholders and preferred service partners.
- Oversee communal events for key calendar events such as Easter, Diwali, Chinese New Year and Christmas.
- Work with our preferred service partner to ensure that all residents are inducted to use the gym and spa and that their access rights are updated upon completion of their inductions.
Our vision – “To create a truly vibrant destination and inclusive community”
What you can bring!
- Previous experience as a host within a private club or working in event management or similar front of house house/customer facing role.
- Ability to swim, as the role requires the individual to serve as Emergency Responder to any incident within the spa pool (full training will be provided).
- Strong attention to detail.
- Desire to deliver the highest level of customer service.
- Excellent communication skills, both verbal and written.
- Ability to work under pressure
EEO Statement
We are an equal opportunities employer and are committed to creating an inclusive environment for all employees. We welcome applications from all individuals regardless of age, disability gender, gender identity, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We celebrate diversity and strive to ensure that everyone is treated fairly, with respect, and has access to equal opportunities throughout their career with us.
Lifestyle Concierge employer: LRM Prime LTD
Contact Detail:
LRM Prime LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lifestyle Concierge
✨Tip Number 1
Make sure to showcase your previous experience in customer-facing roles, especially in private clubs or event management. Highlight specific instances where you delivered exceptional service or managed events successfully.
✨Tip Number 2
Familiarize yourself with the amenities and services offered at luxury developments like The Residence. Being knowledgeable about the facilities will help you engage with residents and visitors more effectively during the interview.
✨Tip Number 3
Demonstrate your ability to work under pressure by sharing examples of how you've handled challenging situations in the past. This will show that you're prepared for the fast-paced environment of a luxury concierge role.
✨Tip Number 4
Emphasize your strong communication skills, both verbal and written. Consider practicing common scenarios you might encounter as a Lifestyle Concierge, such as greeting residents or managing bookings, to convey your confidence.
We think you need these skills to ace Lifestyle Concierge
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous experience in a front of house role, event management, or as a host within a private club. Use specific examples that showcase your customer service skills and ability to manage bookings and events.
Showcase Communication Skills: Since excellent communication is key for this role, include examples of how you've effectively communicated with clients or guests in past positions. Highlight both verbal and written communication skills in your application.
Demonstrate Attention to Detail: Provide instances where your attention to detail made a significant impact on customer satisfaction or event success. This could be in the setup of spaces or managing specific requests from residents.
Express Your Passion for Customer Service: Convey your desire to deliver the highest level of customer service. Share your motivation for wanting to work in a luxury environment and how you plan to contribute to creating an inclusive community.
How to prepare for a job interview at LRM Prime LTD
✨Showcase Your Customer Service Skills
As a Lifestyle Concierge, delivering excellent customer service is key. Be prepared to share specific examples from your previous roles where you went above and beyond for a guest or resident.
✨Demonstrate Attention to Detail
This role requires a strong attention to detail. During the interview, highlight instances where your meticulous nature made a difference in an event or service you provided.
✨Communicate Clearly and Confidently
Excellent communication skills are essential. Practice articulating your thoughts clearly and confidently, as you will need to interact with residents and guests frequently.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as managing bookings or resolving conflicts. Think through potential scenarios and how you would respond effectively.
