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For Companies At a Glance
- Tasks: Lead front-of-house operations and create exceptional experiences for residents at a luxury development.
- Company: LRM Prime, specialists in upscale residential management in Central London.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Join a diverse team committed to excellence and inclusivity.
- Why this job: Shape the identity of a landmark building and elevate luxury living in London.
- Qualifications: Experience in luxury hospitality or customer-focused roles, with strong leadership skills.
The predicted salary is between 36000 - 60000 £ per year.
LRM Prime specialise in delivering exceptional residential management services to upscale residential and mixed-use developments, primarily in the prestigious heart of Central London. With unmatched expertise in managing prime and super-prime properties, we bring our clients\’ brands and values to life, offering bespoke solutions that elevate luxury living to the next level.
About the Role
We are seeking a polished, experienced, and proactive Head Concierge to assist in guiding the front-of-house operations at The Founding, a flagship residential development in the heart of Canada Water. Located just steps from the Canada Water tube station, this striking 35-storey tower offers panoramic views of the City and houses 186 design-led apartments by Conran & Partners.
As the face of this premium development, the Head Concierge will be instrumental in creating an elevated lifestyle experience for residents. You will ensure a seamless, discreet, and genuinely personalised concierge service that reflects the high standards and sophistication of The Founding.
This is a rare opportunity to shape the identity of a new landmark building—one that defines luxury living in a rapidly evolving part of London.
What you will be doing!
Team Guidance
- Help to maintain a collaborative, informed, and motivated workforce.
- Encourage consistent staffing and professional presentation across all shifts.
- Help to ensure full compliance with training requirements and operational systems.
Resident Experience & Service Excellence
- Act as the primary point of contact for residents, offering a warm, attentive, and discreet presence.
- Build lasting, trusted relationships with residents, understanding their individual preferences and needs.
- Deliver tailored services and solutions that exceed expectations—from everyday requests to bespoke lifestyle assistance.
- Maintain an accurate resident profile database to support personalised service.
- Ensure every resident and guest touchpoint reflects the prestige of The Founding.
Operational Oversight & Site Standards
- Uphold the highest levels of cleanliness, order, and presentation across both front and back of house.
- Conduct regular site inspections and oversee the quality of shared and public spaces.
- Manage inventory and supplies, including laundry and uniform services.
- Maintain familiarity with all building areas, including plant rooms and security access points.
- Ensure detailed shift logs are accurately maintained and communicated.
Technology, Communication & Systems
- Oversee the rollout and upkeep of the resident app, ensuring effective digital engagement.
- Ensure smooth and timely communication between residents, concierge, building management, and third-party service providers.
- Demonstrate strong competency with the building’s advanced BMS and access control systems.
Compliance, Reporting & Procedures
- Support the Senior Property Manager with KPI tracking, SLA reporting, and internal documentation.
- Maintain full compliance with Health & Safety, fire, and security protocols.
- Champion adherence to all operational standards and service procedures.
Professionalism & Brand Representation
- Set the tone for professionalism, discretion, and reliability in all duties.
- Represent The Founding and the wider brand with integrity, warmth, and a commitment to excellence.
- Undertake any additional responsibilities as reasonably required by senior management.
About You
You are confident, composed, and service-driven—naturally attuned to the needs of high-end residents and the rhythm of luxury living. You possess both the people skills and operational awareness to lead from the front while managing a high-performing team.
- Concierge or Hospitality Experience: Previous experience in luxury residential, hotel, or hospitality environments is ideal—but we also welcome individuals from alternative customer-focused backgrounds with the right mindset.
- Professional Presence: Impeccable appearance and manner; articulate, poised, and personable.
- Resident-Focused: Naturally intuitive and anticipatory; driven by resident satisfaction and service quality.
- Organised & Detail-Oriented: Excellent multitasking skills with a sharp eye for presentation and process.
- Leadership & Collaboration: A team player who motivates, supports, and leads others by example.
- Tech Savvy: Comfortable with digital systems, concierge platforms, and smart building technologies.
Why Join Us?
This is an exciting opportunity to shape the resident experience at an iconic new development in London’s most dynamic emerging neighbourhood. If you take pride in excellence, thrive in a luxury environment, and want to be part of something exceptional—we want to hear from you.
EEO Statement
We are an equal opportunities employer and are committed to creating an inclusive environment for all employees. We welcome applications from all individuals regardless of age, disability gender, gender identity, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We celebrate diversity and strive to ensure that everyone is treated fairly, with respect, and has access to equal opportunities throughout their career with us.
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Head Concierge Canada Water employer: LRM Prime LTD
Contact Detail:
LRM Prime LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Concierge Canada Water
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up local meetups. The more people you know, the better your chances of landing that dream job.
✨Tip Number 2
Show off your personality! When you get an interview, let your true self shine through. Be confident, friendly, and engaging. Remember, they’re not just hiring your skills; they want to see if you’ll fit into their team.
✨Tip Number 3
Research the company inside out. Know their values, mission, and what makes them tick. This will help you tailor your approach and show them you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining us at StudySmarter and ready to take on the challenge of creating exceptional experiences.
We think you need these skills to ace Head Concierge Canada Water
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for luxury living and exceptional service.
Tailor Your Experience: Make sure to highlight your relevant experience in hospitality or customer service. We’re looking for someone who understands the nuances of high-end living, so connect your past roles to what we do at The Founding.
Be Detail-Oriented: Pay attention to the details in your application. A polished presentation reflects the standards we uphold at The Founding. Double-check for typos and ensure your formatting is clean and professional.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to shape luxury living!
How to prepare for a job interview at LRM Prime LTD
✨Know the Property Inside Out
Before your interview, make sure you research The Founding and its unique features. Understand the luxury services they offer and how they elevate the resident experience. This knowledge will help you demonstrate your genuine interest and ability to contribute to their high standards.
✨Showcase Your People Skills
As a Head Concierge, your ability to connect with residents is crucial. Prepare examples of how you've built relationships in previous roles, especially in high-end environments. Highlight your proactive approach to anticipating needs and delivering personalised service.
✨Demonstrate Leadership Qualities
Be ready to discuss your leadership style and how you motivate a team. Share specific instances where you've guided staff to maintain professionalism and service excellence. This will show that you can uphold the operational standards expected at The Founding.
✨Familiarise Yourself with Technology
Since the role involves managing digital systems and resident apps, brush up on your tech skills. Be prepared to discuss any relevant experience you have with smart building technologies or concierge platforms, as this will be key to ensuring smooth operations.