At a Glance
- Tasks: Lead the front-of-house team, ensuring exceptional service and resident satisfaction.
- Company: LRM Prime LTD, a leader in luxury residential management in Central London.
- Benefits: Competitive salary, inclusive environment, and opportunities for personal growth.
- Other info: Join a diverse team committed to excellence and innovation in hospitality.
- Why this job: Be the face of luxury living and create memorable experiences for residents.
- Qualifications: Strong communication skills, service-driven mindset, and a keen eye for detail.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Head Concierge role at LRM Prime LTD.
LRM Prime specializes in delivering exceptional residential management services to upscale residential and mixed‑use developments in the prestigious heart of Central London. With unmatched expertise in managing prime and super‑prime properties, we bring our clients\' brands and values to life, offering bespoke solutions that elevate luxury living to the next level.
About The Role
We are seeking a polished, experienced, and proactive Head Concierge to lead the front‑of‑house operations at TwentyFive, a residential development on the edge of Marylebone, just moments away from Mayfair and Hyde Park. As the face of this premium development, the Head Concierge will be instrumental in creating an elevated lifestyle experience for residents. You will lead by example, ensuring a seamless, discreet, and genuinely personalised concierge service that reflects the high standards and sophistication of TwentyFive.
TwentyFive is a joint venture between Native Land and The Portman Estate, a development of 23 elegant apartments and 2 penthouses in Marylebone, only five minutes’ walk from Hyde Park and Oxford Street. Designed by architects Stiff+Trevillion, with interiors by MSMR and Hudson and Mercer, TwentyFive offers high‑quality lateral living, with broad and high rooms providing open and fluid interior space. It is part of a wider redevelopment that includes Grade A office space and four retail units which will house high‑end curated shops and eateries selected by The Portman Estate.
What you will be doing!
- Provide visible, hands‑on leadership across all concierge operations.
- Manage, coach, and develop the on‑site concierge team, setting the standard for 5‑star service delivery.
- Conduct performance reviews, probationary meetings, and internal service audits.
- Lead regular team briefings to maintain a collaborative, informed, and motivated workforce.
- Maintain consistent staffing and professional presentation across all shifts.
- Ensure full compliance with training requirements and operational systems.
- Act as the primary point of contact for residents, offering a warm, attentive, and discreet presence.
- Build lasting, trusted relationships with residents, understanding their individual preferences and needs.
- Deliver tailored services and solutions that exceed expectations—from everyday requests to bespoke lifestyle assistance.
- Maintain an accurate resident profile database to support personalised service.
- Ensure every resident and guest touchpoint reflects the prestige of TwentyFive.
- Uphold the highest levels of cleanliness, order, and presentation across both front and back of house.
- Conduct regular site inspections and oversee the quality of shared and public spaces.
- Manage inventory and supplies, including laundry and uniform services.
- Maintain familiarity with all building areas, including plant rooms and security access points.
- Ensure detailed shift logs are accurately maintained and communicated.
- Oversee the rollout and upkeep of the resident app, ensuring effective digital engagement.
- Ensure smooth and timely communication between residents, concierge, building management, and third‑party service providers.
- Demonstrate strong competency with the building’s advanced BMS and access control systems.
- Support the Senior Property Manager with KPI tracking, SLA reporting, and internal documentation.
- Maintain full compliance with Health & Safety, fire, and security protocols.
- Champion adherence to all operational standards and service procedures.
- Support Property Manager with matters relating to the BSA.
- Involvement with monitoring and budget planning alongside the Senior Property Manager.
- Set the tone for professionalism, discretion, and reliability in all duties.
- Represent TwentyFive and the wider brand with integrity, warmth, and a commitment to excellence.
- Undertake any additional responsibilities as reasonably required by senior management.
About You
You are confident, composed, and service‑driven—naturally attuned to the needs of high‑end residents and the rhythm of luxury living. You possess both the people skills and operational awareness to lead from the front while managing a high‑performing team.
Essential Attributes
- Concierge or Hospitality Experience: Previous experience in luxury residential, hotel, or hospitality environments is ideal—but we also welcome individuals from alternative customer‑focused backgrounds with the right mindset.
- Professional Presence: Impeccable appearance and manner; articulate, poised, and personable.
- Resident‑Focused: Naturally intuitive and anticipatory; driven by resident satisfaction and service quality.
- Organised & Detail‑Oriented: Excellent multitasking skills with a sharp eye for presentation and process.
- Leadership & Collaboration: A team player who motivates, supports, and leads others by example.
- Tech Savvy: Comfortable with digital systems, concierge platforms, and smart building technologies.
Why Join Us?
This is an exciting opportunity to shape the resident experience at an iconic new development in London’s most dynamic emerging neighbourhood. If you take pride in excellence, thrive in a luxury environment, and want to be part of something exceptional, we want to hear from you.
EEO Statement
We are an equal opportunities employer and are committed to creating an inclusive environment for all employees. We welcome applications from all individuals regardless of age, disability, gender, gender identity, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We celebrate diversity and strive to ensure that everyone is treated fairly, with respect, and has access to equal opportunities throughout their career with us.
London, England, United Kingdom
Head Concierge in City of London employer: LRM Prime LTD
At LRM Prime LTD, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values creativity and collaboration in the heart of Central London. Our commitment to employee growth is reflected in our comprehensive training programmes and opportunities for advancement within the luxury residential management sector. Join us to be part of a team that not only elevates the standard of living for our residents but also fosters a supportive environment where your contributions are recognised and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Head Concierge in City of London
✨Tip Number 1
Get to know the company inside out! Research LRM Prime and Thames City, so you can chat about their values and services during your interview. This shows you're genuinely interested and ready to represent them.
✨Tip Number 2
Practice your people skills! As a Head Concierge, you'll be interacting with residents and guests all day. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at LRM Prime and ready to elevate luxury living with us.
We think you need these skills to ace Head Concierge in City of London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share experiences that highlight your customer care skills and creativity.
Tailor Your Application:Make sure to tailor your application specifically for the Head Concierge role. Highlight relevant experiences that align with our values at LRM Prime and demonstrate how you can elevate luxury living for our residents.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experiences and skills. Avoid fluff and focus on what makes you the perfect fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at LRM Prime LTD
✨Know the Company Inside Out
Before your interview, dive deep into LRM Prime's values and services. Understand their approach to luxury living and how they elevate residential experiences. This knowledge will help you align your answers with their mission and show that you're genuinely interested in the role.
✨Showcase Your Customer Care Skills
As a Head Concierge, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for residents or guests. Highlight your ability to handle requests creatively and maintain a positive atmosphere, as this will resonate well with the interviewers.
✨Demonstrate Crisis Management Abilities
Be ready to discuss how you've handled challenging situations in the past. Think of specific instances where you had to think on your feet or manage conflicts effectively. This will showcase your adaptability and problem-solving skills, which are crucial for this role.
✨Build Rapport with the Interviewers
During the interview, remember to engage with your interviewers. Greet them warmly, maintain eye contact, and smile. Building a connection can make a lasting impression and demonstrate your people skills, which are essential for a Head Concierge.
