Shared Ownership Senior Move Manager in Reading

Job Title: Senior Move Manager

Location: Woodley

Brand: SOWN

Salary: up to £35,000 OTE

Hours: Monday to Friday 8:30am - 5:30pm

About SOWN:

We believe Shared Ownership is the future. That’s why we evolved from LRG; to form a team that’s fully focused on the shared ownership market and provides the best expert support. Established in 2018 with hubs in Wokingham, London and Nottingham, SOWN specialises in selling both new-build and re-sale shared ownership homes.

Job Summary:

We are looking for an experienced and highly organised Senior Move Manager to join our Shared Ownership team. You will manage a high-volume caseload, overseeing sales and purchases through to completion while providing exceptional client support. Working closely with solicitors, Shared Ownership hubs and LRG offices across the UK, you will proactively resolve issues, drive transactions forward and support the wider team.

Key Responsibilities:

• Liaise with solicitors and relevant stakeholders to obtain timely legal and conveyancing updates, in line with a clients’ transaction

• Maintain regular communication with clients, providing clear updates throughout their sale or purchase

• Identify and resolve potential issues within the conveyancing process, troubleshooting delays and finding solutions

• Maintain accurate records on the in-house system, ensuring transaction updates and milestones are recorded clearly

• Issue invoices to solicitors following exchange of contracts

• Identify cross-selling opportunities and additional revenue streams throughout the conveyancing journey, supporting the wider business

• Deliver outstanding customer service throughout the transaction, ensuring clients feel informed and supported

• Achieve and exceed agreed personal and collective sales targets and KPIs, contributing to the overall performance of the Shared Ownership team

• Report and audit sales figures and transactional data, ensuring information is up to date and available for performance analysis

• Develop and manage new workflows and systems to improve client and team experience

• Provide support to Move Managers to ensure collective targets are achieved, as well as providing ongoing feedback and guidance to build performance within the team

• Coordinate holiday and absence cover across the Move Management team, ensuring continuity of service and maintaining agreed service levels

• Build and maintain strong relationships with Shared Ownership clients, creating opportunities for ongoing business and supporting long-term client retention

• Act as a senior point of contact within the Move Management team, supporting colleagues with complex transactions and sharing knowledge and best practice.

What We’re Looking For:

• Excellent time management skills with the ability to work effectively to tight deadlines and manage a constantly changing caseload

• Professional and resilient approach with the ability to remain composed when supporting clients through what can be a lengthy process.

• Strong organisational and coordination skills with the ability to manage sales progression and completions across the UK

• Ability to collaborate effectively with Shared Ownership hubs and local offices to coordinate transactions and ensure an efficient completion process

• Strong organisational and administrative skills

• Strong people and communication skills

• Computer literacy

• Able to work effectively both independently and as part of a team

What We Can Offer You:

• Quarterly and annual incentives for top achievers

• Group discounts with various retailers

• Generous holiday allowance, increasing by 1 day per year based on service (totalling 27 days plus bank holidays)

• Supportive and collaborative team environment

• Volunteering opportunities

• Structured training and support for ongoing professional development and career growth

• Access to an Employee Assistance Programme, including access mental health first aiders

• Excellent parental leave & company fertility policy

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares or commitment to excellence in the real estate industry.

LRG does not engage the services of recruitment agencies for the purpose of hiring. All job openings are managed directly by our internal recruitment team. We do not accept unsolicited CV’s or candidate referral from recruitment agencies, and any such submissions will not be considered.