At a Glance
- Tasks: Lead the Service Charge Accounts team and manage client finances effectively.
- Company: Join Glide, a friendly property management partner transforming residential block management.
- Benefits: Competitive salary, generous holiday allowance, and career growth opportunities.
- Other info: Supportive environment with ongoing training and professional development.
- Why this job: Make a real impact in property management while developing your leadership skills.
- Qualifications: Experience in service charge accounting and strong team management abilities.
The predicted salary is between 29700 - 36300 £ per year.
About Glide: Glide, a new type of property management partner, here to ensure residential block management is stress-free, whether you're a leaseholder or a block owner. As part of LRG, we cover every corner of the UK with our group of brands, but that doesn't mean we're a faceless agency with a different contact every time you reach out. In fact, it's precisely the opposite; we're friendly, helpful and, most importantly, we know your home inside out, just like you do.
Job Summary and key responsibilities: To lead and support the day-to-day operation of the Service Charge Accounts team, ensuring the accurate and timely management of client finances across the portfolio. The role combines hands-on service charge accounting with responsibility for coordinating work, supporting and developing team members, monitoring performance and maintaining high standards of service and financial control. The successful candidate will have strong service charge accounting knowledge, excellent attention to detail and the ability to lead, motivate and organise a team.
- Day-to-day leadership and coordination of the Service Charge Accounts team, including workload planning and the allocation and monitoring of work.
- Responsibility for supporting team performance and ensuring that service charge accounting processes and deadlines are delivered consistently.
- Significant working relationships with the Head of Block Accounts, Block Accounts Assistants, Block Managers, clients, external accountants, Corporate Accounts, Directors and Senior Management.
- Providing technical guidance, coaching and support to team members, including assistance with complex accounting queries and escalations.
- Working with the Head of Block Accounts on team management, process changes, systems and continuous improvement.
- Daily allocation of leaseholder/supplier payments via the block management system.
- Inputting budgets into the system and issuing service charge and ground rent invoices.
- Monthly bank reconciliations.
- Preparing and reviewing onboarding and offboarding accounts.
- Resolving account problems, queries and transactions received from clients.
- Attending meetings online/in person at the office with clients.
- Accounts vs Budget monthly reviews and ability to explain variances to clients and Property Managers.
- Year-end and budgeting reporting requirements for individual locations.
- Liaise with external accountants for the preparation of Service Charge Accounts.
- System housekeeping.
- Release of payments from the bank for contractors.
- Answering daily calls to assist with supplier and client queries.
- Monitor individual and team performance against agreed service standards and KPIs, providing feedback and raising concerns or support needs with the appropriate manager.
- Provide regular guidance, coaching and technical support to team members, encouraging knowledge sharing and consistent working practices.
What are we looking for:
- Superb customer service skills to clients and internal property management team via written and verbal communication.
- Ability to work under pressure and identify key priorities.
- Excellent IT skills - Experience of Microsoft suite of products, Word, Excel etc.
- Attention to detail.
- Managing a team.
- Able to communicate at all levels.
- Experience of using Property Management accounts systems, ideally MRI Qube and/or Resident.
- Knowledge of conveyancing.
- Service charge accounting experience.
- Block Management finance experience.
- Knowledge of property market and associated services.
- Knowledge of ARMA compliance rules.
- Team leadership.
- Experience of busy month-end routines.
- Experience of working in a sales-oriented industry.
- Experience of divisional or departmental accounts.
- Actively studying/Qualified AAT / ACCA / CIMA.
What we can offer you:
- Proven track record for career growth and advancement within the company.
- Market leading training and ongoing professional development.
- Access to a diverse portfolio of properties.
- Supportive and collaborative team environment.
Benefits:
- Competitive Salary Package.
- Quarterly and yearly awards.
- Salary sacrifice pension scheme.
- Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year.
LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.
Service Charge Accounts Team Leader in Poole employer: LRG
Hose Rhodes Dickson, the Isle of Wight’s leading estate agency, offers a vibrant work culture that prioritises employee growth and development. With a strong commitment to professionalism and client satisfaction, employees benefit from market-leading training, generous holiday allowances, and a supportive team environment, making it an excellent place for motivated individuals to thrive in their careers. Join us in Shanklin and be part of a company that values your contributions and fosters a rewarding career in the real estate industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Charge Accounts Team Leader in Poole
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like LRG.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like LRG? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit LRG's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Service Charge Accounts Team Leader in Poole
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Service Charge Accounts Team Leader role at LRG, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at LRG
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where LRG operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to LRG. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at LRG.
