End of Tenancy Coordinator

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Leaders, as part of LRG, is a well-established and reputable property group across the UK. With a history rooted in providing exceptional property services, Leaders has earned a commendable reputation for professionalism, client satisfaction, and expertise in the property market.

Job Summary and Key Responsibilities:

Reporting to the Team Manager/Head of Centre, Leaders is seeking an End of Tenancy Coordinator for our Exchange Quay office, Manchester. As an End of Tenancy Coordinator, you will play a vital role in the lifecycle of a tenancy. Sitting within the Property Management department, your primary focus will be on ensuring a smooth and efficient process at the end of each tenancy. You will review check-out reports, compare them against original inventory reports, identify required works, and ensure timely property turnaround in preparation for re-let. This is a key liaison role, working closely with lettings, property management, and other internal teams to keep everyone informed.

Key Responsibilities:

1. Review and interpret check-out reports in detail, comparing them against inventory and schedule of condition documents.
2. Identify maintenance, cleaning, or repair works required before re-letting and instruct appropriate contractors.
3. Liaise with landlords to obtain necessary approvals and provide updates on findings and progress.
4. Collaborate with the lettings team to ensure vacant properties are promptly re-marketed and move-ins are accurately tracked.
5. Update internal systems (e.g., CRM/property management software) with status changes, works orders, and key dates.
6. Monitor the pipeline of move-outs and move-ins, ensuring accurate communication between departments to minimise void periods.
7. Raise and manage deposit return requests and disputes, working with The Depositary where required.
8. Support the team in meeting turnaround targets and delivering exceptional service to landlords and tenants.
9. Escalate any high-risk or complex cases to the relevant property manager or head of department.

What are we looking for:

• Experience in property management or lettings administration.
• Strong attention to detail, particularly in reviewing documentation.
• Excellent communication and organisational skills.
• Ability to work to deadlines and manage multiple tasks at once.
• Confident using property management software and Microsoft Office.
• A proactive team player who thrives in a fast-paced environment.
• Full UK Driving License is required

What we can offer you:

• Proven track record for career growth and advancement within the company.
• Market-leading training and ongoing professional development.
• Access to a diverse portfolio of properties.
• Supportive and collaborative team environment.
• Competitive base salary and additional incentives.
• Quarterly and yearly awards.
• Salary sacrifice pension scheme.
• Generous holiday allowance, increasing by 1 day per year based on service.
• Excellent parental leave and newly introduced fertility policy.

LRG is an equal opportunities employer and encourages candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the real estate industry.

LRG does not engage the services of recruitment agencies for hiring. All job openings are managed directly by our internal recruitment team. We do not accept unsolicited CVs or candidate referrals from recruitment agencies, and such submissions will not be considered.

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