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- Tasks: Manage relationships with homeowners and optimise property performance.
- Company: Join a fast-growing business in the premium short-let property sector.
- Benefits: Enjoy hybrid working, competitive salary, bonuses, and 25 days holiday.
- Why this job: Be part of a supportive team culture while working with high-end properties.
- Qualifications: Experience in account management or client services is essential.
- Other info: Opportunity for career progression and ongoing training.
The predicted salary is between 24000 - 35000 £ per year.
Job Description
Account Manager – Property & Hospitality London (Hybrid: 3 days office / 2 remote) £28,000 – £35,000 DOE + Bonus (OTE up to £38K) Full-time, Permanent
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We’re hiring on behalf of a rapidly growing business in the premium short-let property sector. This is a fantastic opportunity for a motivated and personable Account Manager to join a collaborative team focused on high-end homes across London.
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The Role: As an Account Manager, you'll be the key point of contact for homeowners — building trust, maximising the performance of their properties, and ensuring long-term relationships. You’ll manage a personal portfolio of high-value homes and take ownership of profitability, retention, and host experience.
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This is a varied role combining client management, pricing strategy, problem-solving, and occasional property visits. It's ideal for someone who thrives in a people-focused, commercially aware environment.
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Key Responsibilities: Build and maintain strong relationships with hosts/homeowners
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Review portfolio performance and suggest pricing changes based on market data
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Manage host retention and re-engagement campaigns
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Act as point-of-contact during guest issues, insurance claims, or escalations
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Collaborate with operations and property teams to deliver seamless service
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Regularly meet with hosts (virtually or on-site) to review performance and opportunities
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Sign off and monitor host-related costs
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Support onboarding and integration of new homes
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What We’re Looking For: Experience in account management, client services, or sales
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Interest in or exposure to property, hospitality, travel, or design
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Strong communication skills – both written and face-to-face
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Commercial mindset and data-savvy
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Personable, proactive, and solution-oriented
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Comfortable with CRM systems (HubSpot experience a plus)
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Able to work independently and as part of a team
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What’s on Offer: £28,000 – £35,000 depending on experience
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Bonus scheme based on portfolio performance (OTE up to £38K)
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Hybrid working model (3 days office / 2 days remote)
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25 days holiday + UK bank holidays, with extra days based on tenure
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Supportive and social team culture
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Ongoing training and development opportunities
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Exposure to high-end London homes and client relationships
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Clear path for career progression within the business
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Apply Now If you're a confident relationship-builder looking for a fresh challenge in a dynamic sector — we’d love to hear from you.
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Account Manager & Client Services employer: LRA Search
Contact Detail:
LRA Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager & Client Services
✨Tip Number 1
Familiarise yourself with the property and hospitality sector in London. Understanding current trends, pricing strategies, and market demands will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the property and hospitality industries. Attend relevant events or join online forums to connect with potential colleagues and gain insights that could set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with CRM systems, especially HubSpot. Being able to demonstrate your familiarity with these tools will show that you're ready to hit the ground running in managing client relationships.
✨Tip Number 4
Highlight your problem-solving skills and proactive approach in previous roles. Be ready to share specific examples of how you've successfully managed client issues or improved service delivery, as this aligns perfectly with the job's requirements.
We think you need these skills to ace Account Manager & Client Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, client services, or sales. Emphasise any exposure to property, hospitality, or design, as these are key areas for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strong communication skills and your personable nature. Mention specific examples of how you've built relationships with clients and maximised performance in previous roles.
Showcase Your Data Savvy: Since the role requires a commercial mindset and data-savviness, include examples of how you've used data to inform decisions or strategies in past positions. This will demonstrate your ability to review portfolio performance effectively.
Highlight CRM Experience: If you have experience with CRM systems, particularly HubSpot, make sure to mention it. Explain how you've used these tools to manage client relationships and improve service delivery.
How to prepare for a job interview at LRA Search
✨Showcase Your Relationship-Building Skills
As an Account Manager, your ability to build and maintain relationships is crucial. Prepare examples of how you've successfully managed client relationships in the past, focusing on trust-building and long-term engagement.
✨Demonstrate Your Commercial Awareness
The role requires a strong commercial mindset. Be ready to discuss market trends in the property and hospitality sectors, and how you would apply this knowledge to maximise property performance for homeowners.
✨Prepare for Problem-Solving Scenarios
Expect questions about how you would handle guest issues or escalations. Think of specific instances where you've resolved conflicts or challenges effectively, showcasing your solution-oriented approach.
✨Familiarise Yourself with CRM Systems
Since comfort with CRM systems is important, brush up on your knowledge of HubSpot or similar platforms. Be prepared to discuss how you've used these tools to manage client interactions and data effectively.
