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- Tasks: Lead a team, manage shop operations, and deliver exceptional customer service.
- Company: Join DEBRA, a charity dedicated to supporting those affected by Epidermolysis Bullosa.
- Benefits: Enjoy a competitive salary, generous leave, training budget, and exclusive staff discounts.
- Why this job: Make a real difference while working in a supportive and inclusive environment.
- Qualifications: Retail management experience, strong leadership skills, and a passion for our mission are essential.
- Other info: DBS check required; we support inclusivity and accessibility in recruitment.
The predicted salary is between 24734 - 24734 £ per year.
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Join the DEBRA Scotland Team: Make a Difference, Every Day
Position: Store/Shop Manager – Kirkintilloch, 65 Cowgate, G66 1HW
Salary: £24,733.80 per annum
Contract: Permanent, Full-Time (35 hours/week over 5 days)
Are you a naturally friendly individual with a talent for connecting with people?
Do you thrive in a fast-paced retail environment and enjoy leading a team to success?
If so, DEBRA has an exciting opportunity for a Store/Shop Manager to join our passionate team in Kirkintilloch !
About DEBRA
DEBRA is the national charity supporting individuals and families affected by Epidermolysis Bullosa (EB) – a painful genetic skin condition. Our mission is to provide lifelong care and fund research to find a cure. Every item sold in our shops helps us get closer to that goal.
Our values – Respect, Passion, Care, and Inclusivity – are at the heart of everything we do. When you join DEBRA, you become part of a team that\’s committed to making a real difference.
What You\’ll Be Doing
As Store Manager, you\’ll be responsible for the day-to-day operations of our Kirkintilloch shop, ensuring it runs smoothly, efficiently, and in line with DEBRA\’s values and policies. Your key responsibilities will include:
- Leading, motivating, and developing a team of staff and volunteers.
- Delivering exceptional customer service and creating a welcoming shop environment.
- Managing stock generation, rotation, pricing, and merchandising.
- Designing creative and eye-catching window and in-store displays.
- Ensuring compliance with Gift Aid procedures and policies, recognising its high value and risk to the charity.
- Maintaining accurate records and ensuring all retail operations comply with internal policies and external regulations.
- Supporting recruitment, training, and retention of volunteers.
- Handling donations, including lifting and manual handling of stock.
- Using internal systems and digital platforms confidently for reporting and communication.
- Ensuring health & safety, safeguarding, and data protection standards are upheld at all times.
What We\’re Looking For
- Proven retail management experience (charity retail experience is a plus).
- Strong leadership and organisational skills.
- Excellent communication and interpersonal abilities.
- A proactive, hands-on approach with a positive attitude.
- Confidence in using IT systems and managing retail administration.
- A commitment to DEBRA\’s mission and values.
Why Work for DEBRA?
We offer a supportive and rewarding environment, along with a comprehensive benefits package:
- Competitive salary
- Auto-enrolment pension with DEBRA contribution
- Life Assurance Scheme
- Employee Assistance Programme (24/7 support for staff and families)
- Generous training budget and career progression opportunities
- 20 days annual leave + bank holidays (increasing with service)
- Long service awards and increased holiday entitlement
- Exclusive staff discounts
- Personalised recognition awards
- Opportunities for apprenticeships and internships
Our Commitment to Inclusion
DEBRA is proud to be a Disability Confident Employer . We are committed to creating an inclusive and accessible recruitment process and workplace. If you require any reasonable adjustments during the recruitment or interview process, please let us know – we\’re here to support you.
Please Note
All roles at DEBRA require a DBS check and two satisfactory references . We take our safeguarding responsibilities seriously and are committed to equality, diversity, and inclusion in all areas of our work.
If you\’re ready to lead with purpose and passion, and want to be part of something truly meaningful, apply today – we\’d love to hear from you!
LNKD1_UKTJ
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Shop Manager employer: LQQM US COMPANY
Contact Detail:
LQQM US COMPANY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager
✨Tip Number 1
Familiarise yourself with DEBRA's mission and values. Understanding their commitment to supporting individuals affected by Epidermolysis Bullosa will help you align your responses during the interview, showcasing your passion for their cause.
✨Tip Number 2
Prepare examples of your previous retail management experience, particularly in charity settings if applicable. Highlight how you've successfully led teams, managed stock, and delivered exceptional customer service in fast-paced environments.
✨Tip Number 3
Demonstrate your leadership skills by discussing how you've motivated and developed team members in the past. Be ready to share specific strategies you've used to create a positive and productive work environment.
✨Tip Number 4
Showcase your IT proficiency by mentioning any relevant systems or digital platforms you've used in previous roles. Being confident in your ability to manage retail administration will be a key factor in your success as a Shop Manager.
We think you need these skills to ace Shop Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your retail management experience, especially any roles in charity retail. Emphasise your leadership skills and ability to motivate a team, as these are key for the Shop Manager position.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for DEBRA's mission. Share specific examples of how you've delivered exceptional customer service and created welcoming environments in previous roles.
Showcase Relevant Skills: In your application, clearly outline your organisational skills and experience with stock management, pricing, and merchandising. Mention your confidence in using IT systems, as this is crucial for the role.
Demonstrate Alignment with Values: DEBRA values respect, passion, care, and inclusivity. Make sure to express how your personal values align with theirs and how you can contribute to their mission in your application.
How to prepare for a job interview at LQQM US COMPANY
✨Show Your Passion for the Cause
Make sure to express your enthusiasm for DEBRA's mission and values during the interview. Share any personal connections you may have to the cause, as this will demonstrate your commitment and help you stand out.
✨Highlight Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Discuss specific situations where you motivated staff or volunteers, resolved conflicts, or improved team performance to showcase your leadership abilities.
✨Demonstrate Customer Service Excellence
Be ready to discuss your approach to delivering exceptional customer service. Share anecdotes that illustrate your ability to create a welcoming environment and handle challenging customer interactions effectively.
✨Familiarise Yourself with Retail Operations
Brush up on key retail management practices, such as stock management, merchandising, and compliance with policies. Showing that you understand these aspects will reassure the interviewers of your capability to manage the shop efficiently.