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For Companies At a Glance
- Tasks: Deliver insights and training to luxury hotels, enhancing guest experiences.
- Company: Join LQA, a leader in luxury hospitality with over 20 years of excellence.
- Benefits: Enjoy opportunities for travel, professional growth, and working with top-tier clients.
- Why this job: Be part of a dynamic team shaping the future of luxury service globally.
- Qualifications: 5+ years in luxury hotel management; fluent in Japanese and English.
- Other info: Exciting growth phase with plans for immersive training academy launching in 2025.
The predicted salary is between 36000 - 60000 £ per year.
ABOUT US
At LQA, we’ve been at the forefront of global luxury hospitality for over 20 years. In close partnership with the industry, we define and set the gold standard for luxury service, supporting more than 3,000 of the world’s finest hotels across 130+ countries in delivering exceptional guest experiences. Our clients include Six Senses, Bulgari, Belmond, LVMH, Raffles, Corinthia, Four Seasons, Jumeirah, Rocco Forte, Fairmont, Mandarin Oriental, One & Only, Pan Pacific and many more.
We’re renowned for our anonymous guest service assessments, where our team goes undercover as regular guests to evaluate the experience and service across 1,000 touchpoints—providing hotels with unparalleled insight into their performance. In addition, we deliver industry-leading hospitality training that equips hotel teams with the skills, knowledge, and confidence to consistently deliver world-class service. Expanding our reach and impact, we’ve recently launched a mobile app and are preparing to open Academy by LQA in summer 2025—offering immersive, in-person training within our own luxury hotel environment. LQA is in a significant phase of growth, expanding by over 30% year-on-year with no signs of slowing.
OVERVIEW OF THE ROLE
In this role, you will be responsible for delivering valuable insights to our clients. You will begin by meeting with clients to understand their business needs and challenges. Using your strong analytical skills, you will then conduct both quantitative and observational data analyses. Based on your findings, you will develop and present actionable recommendations to help our clients achieve their goals.
In addition to providing insights, you will play an important role in training and upskilling hotel teams. You will design and deliver interactive, engaging training sessions that translate insights into practical, actionable steps. Your ability to communicate clearly, foster collaboration, and adapt your approach to different audiences will be key to helping hotel teams implement strategies effectively and drive lasting improvements.
KEY DUTIES
- Conduct incognito Hotel Assessments providing quantitative and observational data analyses.
- Manage travel itineraries according to schedule, ensuring evaluations are completed in a cost-effective manner.
- Create and present tailored recommendations based on data findings and client requirements.
- Translate analytical insights into clear, actionable strategies for hotel team implementation.
- Prepare, organise, and deliver client workshops.
- Deliver interactive, engaging training sessions for hotel teams to drive the practical application of insights.
- Foster collaboration and engagement with hotel staff, adapting communication style to suit different audiences.
- Maintain strong client relationships through ongoing support, insights, and results-focused advice.
ATTRIBUTES AND SKILLS TO SUCCEED
- Minimum of 5 years’ senior management experience within the luxury hotel industry.
- Should possess strong analytical, quantitative, and problem-solving skills.
- Excellent written and verbal communication skills, with strong presentation abilities.
- English-speaking and writing abilities; proficiency in Japanese required.
- Essential to be organised and detail-orientated.
- Able to work independently while managing deadlines and multitasking effectively.
Hotel Consultant (Japanese Speaker) employer: LQA
Contact Detail:
LQA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Consultant (Japanese Speaker)
✨Tip Number 1
Familiarise yourself with the luxury hotel industry and its key players. Understanding the brands LQA works with, like Four Seasons and Bulgari, will help you tailor your conversations and demonstrate your knowledge during interviews.
✨Tip Number 2
Brush up on your analytical skills by practising data analysis techniques relevant to the hospitality sector. Being able to discuss specific methodologies or tools you've used in past roles can set you apart from other candidates.
✨Tip Number 3
Prepare to showcase your training abilities. Think of examples where you've successfully trained teams or delivered workshops, as this role heavily focuses on upskilling hotel staff and translating insights into actionable strategies.
✨Tip Number 4
Network within the luxury hospitality community. Attend industry events or join relevant online forums to connect with professionals who might provide insights or even referrals for the Hotel Consultant position at LQA.
We think you need these skills to ace Hotel Consultant (Japanese Speaker)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the luxury hotel industry, particularly any roles that involved client interaction or training. Emphasise your analytical skills and any experience you have with data analysis.
Craft a Compelling Cover Letter: In your cover letter, express your passion for luxury hospitality and how your background aligns with LQA's mission. Mention your proficiency in Japanese and how it can benefit their diverse clientele.
Showcase Communication Skills: Since excellent communication is key for this role, consider including examples of how you've successfully delivered training or presentations in the past. Highlight your ability to adapt your communication style to different audiences.
Prepare for Potential Assessments: Given the nature of the role, be ready to discuss your approach to conducting assessments and providing actionable insights. Think about specific examples where you've used data to drive improvements in service or operations.
How to prepare for a job interview at LQA
✨Showcase Your Analytical Skills
Since the role requires strong analytical abilities, be prepared to discuss specific examples of how you've used data analysis in previous positions. Highlight any quantitative assessments you've conducted and the impact they had on decision-making.
✨Demonstrate Your Communication Skills
As you'll be training hotel teams and presenting recommendations, it's crucial to showcase your communication skills. Practice explaining complex concepts in simple terms and consider preparing a mock presentation to demonstrate your ability to engage an audience.
✨Familiarise Yourself with Luxury Hospitality Trends
Research current trends in luxury hospitality and be ready to discuss how they might affect the clients you'll be working with. This shows your passion for the industry and your commitment to providing valuable insights.
✨Prepare for Cultural Sensitivity Questions
Given the requirement for Japanese language proficiency, be prepared to answer questions about cultural nuances in hospitality. Discuss any experiences you have that demonstrate your understanding of different cultures and how this can enhance guest experiences.
