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- Tasks: Help customers find new homes with empathy and efficiency.
- Company: Join L&Q, a leading charitable housing association in the UK.
- Benefits: Enjoy 28-31 days of annual leave, hybrid working, and a great pension scheme.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Strong communication skills and a passion for excellent customer service.
- Other info: Flexible working options available to support your work-life balance.
The predicted salary is between 33904 - 43904 £ per year.
Contract Type: 12 Month Fixed Term Contract
Hours: Full time
Persona: Agile – 60-80% working from home
Reporting Office: West Ham Lane, Stratford, London
Salary: £34,904 per annum
Closing date for completed applications: 31 May 2024
Interviews will be held on a date to be confirmed. Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Why choose L&Q?
- We offer a competitive annual salary and staff benefits package.
- Strong family-friendly policies.
- Hybrid working model.
- Committed Learning & Development.
- Annual leave starting from 28 days rising to 31 PLUS bank holidays.
- Excellent Pension Scheme – double contribution up to 6%.
- Generous non-contributory life assurance.
- An Employee Assistance Programme.
- Great places to work certified.
- Best Workplaces for Women – ranked 23 in the UK.
As a Rehousing Manager, you will:
- Ensure that all customers have the best customer experience when and if they are displaced from their homes.
- Source solutions quickly, whilst showing compassion and empathy for each case.
- Work in partnership with internal and external teams to ensure that the customer is kept informed throughout the process.
- Manage a complex caseload ranging from temporary and permanent rehousing as well as providing housing options advice to our existing residents.
- Ensure the journey for all customers is smooth and efficient.
Some of your many attributes!
- Excellent communication and time management skills.
- Ability to manage a complex workload whilst adhering to important deadlines.
- Confident in all areas of your work with excellent negotiation, influencing, and organisational skills.
- Engage with a diverse customer base.
- A strong track record of providing excellent customer service.
- Ability to think fast on your feet and take responsibility and ownership of all areas of your work.
- Self-motivated and confident in taking ownership of delivering targets.
- Ability to produce results and deal with a demanding workload under pressure.
If you are interested in this role and have the experience required, then apply without delay!
We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered.
At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q.
Our commitments:
- At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them.
- We are committed to developing our people through support and training.
- The successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.
- We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life.
- We are recognised externally for our commitment to inclusion.
- We expect all of our employees to support our environmental policy and social responsibility work.
L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East.
As a charitable organisation, our role goes beyond providing homes and housing services. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.
Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.
Rehousing Manager - 5691 in Stratford employer: L&Q
Contact Detail:
L&Q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rehousing Manager - 5691 in Stratford
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and think about how your skills align with the role of Rehousing Manager. Practice common interview questions and be ready to showcase your experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at L&Q.
We think you need these skills to ace Rehousing Manager - 5691 in Stratford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Rehousing Manager role. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills: Since this role involves engaging with a diverse customer base, it's crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application to reflect this.
Highlight Your Problem-Solving Abilities: As a Rehousing Manager, you'll need to think on your feet. Share examples of how you've successfully navigated complex situations in the past, showing us your ability to source solutions quickly and effectively.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, so don’t miss out!
How to prepare for a job interview at L&Q
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Rehousing Manager. Familiarise yourself with the key aspects of the job, such as customer experience, sourcing solutions, and managing complex caseloads. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Rehousing Manager, excellent communication is crucial. Prepare examples from your past experiences where you've effectively communicated with diverse customers or worked collaboratively with teams. Highlight how you kept customers informed and engaged throughout processes, as this aligns with what the company values.
✨Demonstrate Empathy and Compassion
Given the nature of rehousing, it's essential to convey empathy during your interview. Share stories that illustrate your ability to handle sensitive situations with care and compassion. This will resonate well with the interviewers, as they are looking for someone who can provide a supportive experience for displaced customers.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and decision-making skills. Think about potential challenges you might face in the role and how you would address them. Practising these scenarios will help you articulate your thought process clearly and show that you can think on your feet.
