Neighbourhood Housing Lead -Tower Hamlets May 2024 in Stratford

Contract Type: Fixed term contract

Hours: Full time

Persona: Agile

Patch Location: Tower Hamlets

Reporting Office: West Ham Lane

Salary: £34,904 plus Essential Car User Allowance (if Criteria Met)

Closing date for completed applications: 11th June 2024

Interviews will be held via Microsoft Teams on a date yet to be confirmed. Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player.

Why choose L&Q?

• We offer a competitive annual salary and staff benefits package.
• Strong family-friendly policies.
• Committed Learning & Development.
• Annual leave starting from 28 days rising to 31 PLUS bank holidays.
• Excellent Pension Scheme – double contribution up to 6%.
• Generous non-contributory life assurance.
• An Employee Assistance Programme.
• Great places to work certified 2022.
• Best Workplaces for Women – ranked 23 in the UK.

As the Neighbourhood Housing Lead, you’ll be responsible for the following:

• Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents.
• You will be key to improving resident satisfaction, building trust, and making sure that residents have a home that they’re happy in.
• You’ll be the primary relationship holder with the residents living in homes on your patch. Patches are being designed to align with local authority areas and are expected to cover around 500 – 600 homes.

The successful candidate should:

• Have a proven track record of building relationships with people and be able to communicate well with colleagues and residents.
• Be able to problem solve and pride yourself on your grit and determination.
• Have a can-do attitude and be motivated by keeping promises to residents.
• Be willing to push boundaries and challenge the business where needed to achieve the very best outcomes for residents.
• Have excellent time management skills along with the ability to manage a complex workload whilst adhering to important deadlines.
• Have stakeholder management skills and the ability to engage with a diverse customer base.
• Have demonstrable experience in a similar role.
• Have a valid license and access to a car for work use.

Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department.

If you are interested in this role and have the experience required, then apply without delay!

We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered.

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q.

Our commitments:

• At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people.
• In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.
• For the fifth year in a row, we have been recognised as one of the UK’s Best Workplaces for Women in the super large category.
• We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.
• We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East.

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.