Maintenance Technician - Locksmith - 5720 in Stratford

Contract Type: Permanent, Full time

Reporting Office: Stratford, E15 4PH

Persona: Mobile, 40 hours per week - van provided for business use

Location: South and South West London

Salary: £38,550 per year + call outs

Closing date: 5th June 2024 at 23:00

Interviews will be held at our Cray House Office in Sidcup, DA14 5HU - following a successful assessment - on a date to be confirmed.

An opportunity has arisen to join our Empty Homes and Lettings Team, in South London. We are looking for an experienced Multi Trade Locksmith to work within responsive repairs in our housing stock. You will be covering patches within the areas of South and South West London. Employees are given an L&Q van for business use. It is essential to have a driving license to carry out this role and you must have your own hand tools (larger tools and specialist equipment will be arranged if needed).

Our Multi Trade Locksmiths are expected to carry out a range of tasks inclusive of:

• Internal and external door fitting
• Splice repairs
• General locksmith duties
• Bathroom sub floors
• Bath panels and framework
• Kitchen repairs/refits
• Other general maintenance repairs

The ideal candidate will have the relevant City and Guilds/NVQ qualifications or will be qualified by experience. We will expect you to have effective communication skills, have experience of working in a building and/or housing maintenance environment including a knowledge of a varied housing stock. Customer satisfaction is of the utmost importance to L&Q and as a first line of contact to our residents we expect you to have outstanding customer service and ability to deliver a right first-time service, limiting follow-ons and increasing satisfaction.

Our Empty Homes and Lettings Maintenance team’s core hours are Monday to Friday 8am to 5pm in general. There is the opportunity to earn more from call outs and out of hours services.

To be considered for this role candidates will have:

• A valid drivers license
• Sound working trade knowledge and experience
• Experience gained within a Maintenance, site and or Housing environment
• The ability to deliver excellent customer service
• A "right first-time" approach
• Health and Safety knowledge
• Previous experience in a similar role
• A wide range of Multi trade skills
• The ability to use a PDA

If you are interested in this role and have the experience required, then apply without delay!

We are a multi-site organisation, so some roles may require occasional travel between offices, expenses will be covered.

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be always demonstrated when representing L&Q.

Our commitments: At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. Therefore, we are committed to developing our people. It’s only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance. We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, a change to working hours - if it’s feasible then we’ll make it happen.

We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.